However, there doesn’t seem to be any doubt that this is your fault. I don’t think any of the other banks would have given you even as much as Monzo did. Hopefully this will prompt you to change the PIN on all your cards - and to freeze your card whenever you leave it unattended.
I mean, you gave others your PIN. What did you expect? (Also, how can these people be your friends if they steal your card?!)
Underrated selling point of Monzo here. They’ve got your money, but at least you’ll have rich transaction data so you can see the thief is having a good time.
Friends ain’t supposed to steal knew them a number of years and one of them has done it never think you can’t trust you’re friends but clearly not
Don’t no who or what the money was spent on just no I’m down 380
I mean, I trust my friends. I’ve known a couple of them for 2 decades now. Still wouldn’t give them my PIN number. It’s just not a normal thing to do imo.
I really think you need to chalk this one to experience.
£30 for the card issue, or £30 to compensate you for the bad customer service so they can close your complaint?
It sounds like the latter.
Also, the comments in this thread are vile. A customers posts about Monzos CS issues and you attack him and ignore the primary issue brought up by the poster, that the customer service was completely lacking.
Are you kidding? Even Monzo have said their CS is quite lacking.
OP said themselves, they tried CS, got a reply and were ignored. This seems to be standard for Monzo for many queries. At least he got through on the phone.
Monzo should be able to give a clear reply to this issue and resolve it without disappearing on them.
The £30 doesn’t stop the complaint, it’s a goodwill gesture but you are also clearly informed you can still make a formal complaint to the regulators, how to do that and a reference number
You can always do that regardless. £30 doesn’t remove your right to a ombudsman complaint. Though it would be curious to find out if it makes it more difficult for that complaint to be successful.