Hi everyone 
, I’m Dara, product manager for Monzo Mobile, and I’ve got some exciting news to share!
For something we all rely on every day, mobile plans can still be surprisingly frustrating. Prices creeping up mid-contract, long-term lock-ins, unexpected charges, and apps that make it harder to manage than it should be.
Over the last year, a small team at Monzo has been building something new: Monzo Mobile.
Today we’re opening the waitlist to Monzo customers, and we wanted our Community to be the first to hear about it.
So what is Monzo Mobile?
It’s a SIM-only mobile plan (eSIM to be exact) managed entirely in the Monzo app - with 5G, more than 99% UK coverage and unlimited calls and texts, starting from £8 a month.
We’re launching with monthly rolling plans, no long-term contracts, and an experience designed around transparency and flexibility from the start.
A few things worth calling out:
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A loyalty discount that reduces your price over time
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5G speeds and reliable coverage
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Included roaming in Europe and beyond on selected plans
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Easily switch over with your current mobile number (or get a new one)
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No hidden or surprise fees
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Cancel or change your plan whenever you want
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24/7 support
Why launch a mobile plan?
Because it’s a product millions of people use every day, but very few people actually like.
Customer satisfaction across the industry is surprisingly low. People told us they felt punished for staying loyal and frustrated by experiences that felt deliberately complicated.
Your phone bill is one of the few essential monthly costs nearly everyone has, but managing it is still completely disconnected from the rest of your financial life. That felt like a space where Monzo could genuinely add something.
A bit about the network side 
We’ve partnered with Virgin Media O2 for network coverage.
That means Monzo Mobile runs on the Virgin Media O2 network, which currently covers 99%+ of the UK population and offers reliable 5G performance.
We’re launching as an MVNO (mobile virtual network operator), which means we operate the product and customer experience ourselves while using Virgin Media O2’s network infrastructure.
What happens next?
We’ll start by gradually inviting people from the waitlist over the coming months while we continue testing and improving the experience.
If you’ve got thoughts, questions, feature requests, or things you think mobile networks consistently get wrong - we’d genuinely love to hear them.
If you want early access, you can join the waitlist here.
