# Monzo isn't recognising my address

**URL:** <https://community.monzo.com/t/monzo-isnt-recognising-my-address/173166>\
**Category:** Help\
**Created:** [3 January 2025 17:03 UTC](https://community.monzo.com/t/monzo-isnt-recognising-my-address/173166 "2025-01-03T17:03:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Gorchev](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gorchev/32/109272_2.png) [@Gorchev](https://community.monzo.com/u/Gorchev)\
**Post date:** [3 January 2025 17:03 UTC](https://community.monzo.com/t/monzo-isnt-recognising-my-address/173166/1 "2025-01-03T17:03:38Z")

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Hi!  
My wife wants to open a new Monzo account but when she tries to register, the app doesn’t recognise the home address, even though it’s the same address my account is registered at. Our flatmates also have Monzo accounts registered at the same address, so I don’t know why is it not possible for her to register a new account. Any thoughts or ideas?

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [3 January 2025 17:08 UTC](https://community.monzo.com/t/monzo-isnt-recognising-my-address/173166/2 "2025-01-03T17:08:17Z")

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If the address doesn’t show then there’s nothing Monzo will do. You’ll have to do the hard work yourselves

> [@Home Address not showing up](https://community.monzo.com/t/home-address-not-showing-up/118723/16):
>
> Hello… wave I’ve been summoned! I’m the person who managed to (eventually) get my address showing on Monzo. You’re right, I never mentioned in the original thread exactly how I did it. Back when I was trying to figure this out, I asked Monzo’s support team outright who provided the addresses, and they refused to tell me, so they obviously have their reason. I didn’t want to disclose it on Monzo’s own forum, and risk inviting the wrath of the powers–that–be — so forgive me for being slightly …

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**Author:** ![Gorchev](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/gorchev/32/109272_2.png) [@Gorchev](https://community.monzo.com/u/Gorchev)\
**Post date:** [3 January 2025 21:18 UTC](https://community.monzo.com/t/monzo-isnt-recognising-my-address/173166/3 "2025-01-03T21:18:01Z")

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Thank you, @Revels for your help. We will give it a go.