@monzo.intercom-mail.com , email communication during setup. I did see an old posting from 2018 about this domain being used for support - why is the company not using Monzo.com.

Hi, welcome to the forum.

I don’t have an answer, but curious about your question, why are you asking? Is it causing an issue somewhere?

Monzo use monzomail.com https://monzo.com/faq/monzomail/ for newsletters and legal updates.

We use this domain to separate emails we send to customers, from emails Monzo staff send from monzo.com.

They moved the chat from https://www.intercom.com/ (big mistake) but haven’t switched everything over to their own internal instead.

They still use that @monzo.intercom-mail.com now for things like formal complaints.