Built for Mars has mentioned Monzo and the UX of Perks etc in their post here
I’ve noticed Monzo mentioned in this recent one too:
That thing misses the fact that the actual card changes to match your new card - not just the logo changing 
In case you missed the other thread, Monzo sponsors Coventry City
Discussion’s taking place here - as it’s kinda part of their Brand Campaign 
Monzo saved customer from losing £1k after having his phone stolen
Advice to protect against fraud includes taking actions such as removing apps from your phone and keeping them on devices that stay at home
Much good that would have done in this case. Instead enable stolen device protection, and always require a security delay.
So many possible red flags in that story.
- Used a Barclays card to withdraw £300; How unless you knew the pin, does the app let you view it without biometrics?
- The thief added their face to unlock the banking apps. You can’t change it without first using your existing Face?
Fair play on Monzo but as @ndrw notes turning on stolen device protection would help. But having Face ID would’ve prevented them from accessing the app in the first place. I’m aware the faceID comment in the article but I find hard it believe.
Article says the thief must have shoulder surfed the passcode. Without stolen device protection that’s all that’s needed to change Face ID. Some banks (RBS certainly) lock down Face ID if there’s a change to the settings though.
Ah so it does. In which case I’m incorrect. I hadn’t realised stolen device protection was still turned on when I went to check. I had read the article but since I couldn’t change FaceID without looking I figured they wouldn’t have been able to.
Fair enough.
Surely the Apple delay security thing is what they need switched on?
Where it’s a 1 hour pause or something to enable them to change it? 
I think there’s a few banks that utilise the “change in Face ID” protocol and require the pin.
Yes. I’d forgotten I had it enabled meaning that I wasn’t able to change mine without, well, using my face. @ndrw correctly corrected me but I left the post I initially put incorrect for completeness.
Interesting and as a test I attempted to send money to myself via HSBC. Once I’d face Id’d to login I was able to do it without needing to do it again. So I can see how I’d be possible in this case.
Man accused of murdering schoolboy appears in court Hainault sword killing: Man in court over death of boy, 14
Not quite the Monzo in the Media this thread was created for, but can see what you’ve done there. Pity it is such a story though, and not something like bank fraud.
MSE have their survey about bank service again. Might be worth giving your views about Monzo (if it is an option. If not, whichever bank you want to give views on. I cant see the options at the moment so sorry if Monzo isnt actually there).
Limk to the bomepage https://www.moneysavingexpert.com/
Scroll down to see the survey
I need to get really careful about clicking the links to MSE polls.
That link submitted a vote for me and now I can’t vote. Happened last time someone shared the poll link too (which I think counted as a great vote for Monzo).
