What version of the app are you on? Iâm on 2.8.0 and it works for me
Ah that would make sense. You can just cancel it and set it back up
Android 2.8.0 - the standing order was transferred over via CASS though. As Jack says.
Such a bizarre issue. Itâs just a regular same day each month SO. Iâm not a developer, but I donât understand why there would ever be a problem just because it came over with CASS.
Makes sense. I saw in another thread it was mentioned that they wanted to keep the same customer experience⊠So if your standing order falls on a weekend it wonât be claimed unlike non CASS ones which will go on weekends. I think they tried to keep the same experience rather than explain to customers the difference properly.
My advice would be to cancel and set back up so you get the full Monzo experience
To me it sounds like there are two separate standing order systems, or at least two different encodings of them. Potentially this could be due to the existing monzo implementation being insufficient to fulfill all the possible requirements needed to support the CASS protocol
Beta 2.9
I used the internal tooling version of that button today
Direct Debit re try?
Free money button? At last!
Everyone loves a button. I like chocolate buttons
They got rid of that button
I am guessing DD retries.
I swear the overdraft button wasnât there in my joint account before updating. Really looking forward to DD retries if it is that though.
I got a new âFind out about overdraftsâ button on Joint Account but I canât proceed further than first screen:
Buttons donât work, canât tap on the amount to edit the number either
Anyone else thinking the App is looking terrible right now? It really looks chucked together.
What specifically makes you think this?
I donât disagree in full⊠But I wouldnât go as far as saying chucked together
Disclaimer⊠I know nothing about design! But I still have my opinions on what looks tidy / not
The Monzo app looks clean (on the surface!) The feed is nice, UI elements _feel_like theyâre correct. I still miss the hamburger menu but understand why it went. The bottom navigation isnât bad and everything about it seems to match up with the material guidelines!
I think one part of the app which could use some improvement is the settings screen. Thatâs the dumping ground and I believe Monzo are very very aware of this. Lots of bits with no other home seem to land there and thatâs it. Statements, joint account creation, etc. They DONâT belong there IMO. The pages should all be reviewed and new sections be added where appropriate. The settings should be limited to app settings and misc items. Not functional banking features / account actions. Itâs too hidden away for new users.
Iâm specifically thinking of the Account and Payments tab.
Account
Two grouped sections at the top. Not sure why âManage Overdraftâ has to be on the front page of the tab. The top part seems to have some account details, fair enough. When I click it it seems to be settings for the entire app. The first two things in that list are my home address and phone number. Handy I suppose if I ever forget, but why are they there, and at the top? I then have some app settings, then if I scroll down it tells me my bank details, such as account and sort number, address. I then have a random button saying âPayments with Friendsâ that I have no idea what it means. Apparently itâs something to do with privacy. I then have terms and conditions and privacy policy.
I then have a rather ugly looking picture of my card taking up the a lot of the screen, with the last four digits, the expiry and my name on it. Thatâs a lot of real estate for very little information. I then have the options to Add Money, Freeze Card Temporarily and PIN. At the very bottom I get an option to Create Pot, which I guess Monzo thinks we are less likely to do than manage our overdrafts?
Just on a whole that tab seems very poorly laid out, and I canât see much order to how the information is displayed and categorised.
Payments
My top options in âSENDâ payments are bank transfer, Scheduled Payments, and Nearby Friends. Only two of those seems to be about sending payments though? Scheduled Payments seems to be what it says on the tin, so it seems misplaced. When you click in to it you see your scheduled payments, and you have an option to create a âscheduled potâ. Is a scheduled pot different from a pot? Do they need to be in two different locations?
You then have âPay someone on Monzoâ with the pictures of others who are on Monzo. Just those though, and the âAdd peopleâ button doesnât let you add a new contact, but brings up your contacts list so you can invite someone to Monzo. Bit annoying as it seems at first glance to be exactly where you would add a new contact. You then have recents, which is the only place you can select people you have set up previously via a bank transfer. Canât do anything but send them more money though, no icons or anything. Itâs just who you sent to recently as well so itâs not alphabetical order. I also hope people donât drop off it since itâs just a ârecentsâ list.
After that I can invite friends to monzo, again. Do we need two buttons for this, one right after another? I then have two golden tickets. I thought the waiting list was over, but ok.
Thatâs all the SEND tab, the REQUEST tab seems to be about monzo.me. Fair enough.
Again just seems not very well put together. When looking for something in Monzo Iâm not confident that I am just looking in the wrong place or if it actually doesnât exist yet. I feel the app needs some serious attention to design, and thought into how information is presented.
Can I suggest you create a new thread for this conversation? This topic is about the beta rollouts and feedback on the updates not just general feedbackâŠ
The app always seemed a bit like theyâve delegated one page per developer and they all have different styles⊠I presume thatâll converge over time if only because itâs a heck of a lot easier to write code that way. Theyâre also suffering from removing the burger menu but not having any replacement, so you get the âhiddenâ screen behind the accounts panel.
100% agree that the âScheduled Paymentsâ section should probably have its own tab along with âSENDâ and âREQUESTâ.