Monzo - explain account changes when you turn 18

Feedback & Ideas
1

Hi.

My son turned 18 at the weekend. He has had an account since he was 16 and I noticed that some of the features that I get were restricted for him in his account (quite rightly). What does Monzo do when someone gets to 18? It’s a great opportunity to check in, let him know what additional features he now has access to, the importance of managing your credit rating and other bits and bobs. I remember going to uni and getting my first account with some sort of moneybox etc, what could Monzo do to recreate that feeling that you are now a grown-up and it’s really quite exciting? Just a thought, feels like an opportunity to drop in and help, build up the relationship etc. Perhaps he got an email and didn’t notice it.

2

Sounds like an easy win. I’d have loved something like that at that age, I think.

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3

He should have got a happy birthday notification which had details of which restrictions were lifted

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4

This is a really good idea!

(and not a time to try and upsell Plus/Premium)

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5

Maybe direct him to the pots page:

https://monzo.com/i/pots

As it has a lot of information in there. In terms of Monzo doing it, can under 18s not access pots as well?

6

I turned 18 a few months ago.

Two weeks before, I got a notification telling me about updated terms (overdraft, loans etc now available)

Under 18 accounts pretty much have all the same features as a standard Monzo account apart from lending and Plus/Premium.

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7

Did the notification tell you everything you needed to know?

And, out of interest, have you changed the way that you’ve used your account since?

8

I didn’t really need to ‘do’ anything - at least from what I can remember. I think it just told me what was changing as of my birthday.

No, I haven’t changed how I use it since. Always had my salary paid into it, spent directly from it etc.

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