# Monzo Down 29/5/21? **URL:** \ **Category:** Help\ **Created:** [29 May 2021 10:06 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239 "2021-05-29T10:06:26Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Midzone](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/midzone/32/73417_2.png) [@Midzone](https://community.monzo.com/u/Midzone)\ **Post date:** [29 May 2021 10:06 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/1 "2021-05-29T10:06:26Z")
Is Monzo down again this morning? Card declines everywhere ☹ ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [29 May 2021 10:13 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/2 "2021-05-29T10:13:44Z")
Status page is showing no problems and I used mine an hour ago Is there an error message in your feed? Also you said again, when was the last time you had a problem? ---
**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\ **Post date:** [29 May 2021 10:15 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/3 "2021-05-29T10:15:08Z")
> > ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [29 May 2021 10:15 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/4 "2021-05-29T10:15:38Z")
Hmmm, someone needs to update that status page Edit: forgot that Twitter links have the wrong time on them. It’s only half an hour so not as bad as it first looked ---
**Author:** ![Midzone](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/midzone/32/73417_2.png) [@Midzone](https://community.monzo.com/u/Midzone)\ **Post date:** [29 May 2021 10:29 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/5 "2021-05-29T10:29:11Z")
Looks like a MasterCard Debit issue as Santander are also reporting issues with some transactions this morning. ---
**Author:** ![SashaClark](https://avatars.discourse-cdn.com/v4/letter/s/a8b319/32.png) [@SashaClark](https://community.monzo.com/u/SashaClark)\ **Post date:** [29 May 2021 10:31 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/6 "2021-05-29T10:31:37Z")
Mine got declined when I tried to pay for shopping. Luckily I had one item so used cash. ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [29 May 2021 10:37 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/8 "2021-05-29T10:37:57Z")
Still nothing showing on [monzo.statuspage.io](http://monzo.statuspage.io) but [Mastercard down? Current problems and outages | Downdetector](https://downdetector.co.uk/status/mastercard/) does show a hefty spike in problems. ---
**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\ **Post date:** [29 May 2021 10:51 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/9 "2021-05-29T10:51:12Z")
> [@Rat\_au\_van](#): > > forgot that Twitter links have the wrong time on them Today I learnt! Are they generally wrong or just off by X minutes? ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [29 May 2021 10:53 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/10 "2021-05-29T10:53:23Z")
It’s the British summer time that throws it off ---
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [29 May 2021 10:54 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/11 "2021-05-29T10:54:15Z")
As the tweet @Peter_G has posted confirms, we were aware of an issue with cards being unexpectedly declined but this should be under control now (apologies for any inconvenience 🙏). If you’re still having issues, please jump over to the Help section of the app and search the term ‘Contacting Support’ and you’ll be able to start a chat with our team for us to make a deep dive. ---
**Author:** ![Midzone](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/midzone/32/73417_2.png) [@Midzone](https://community.monzo.com/u/Midzone)\ **Post date:** [29 May 2021 10:54 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/12 "2021-05-29T10:54:39Z")
Starling Bank states issues too - must be universal MasterCard Debit problems. ---
**Author:** ![DanF508](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/danf508/32/101023_2.png) [@DanF508](https://community.monzo.com/u/DanF508)\ **Post date:** [29 May 2021 11:12 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/13 "2021-05-29T11:12:36Z")
Definitely MasterCard issues from co-op point of view here, not just Monzo. ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [29 May 2021 11:18 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/14 "2021-05-29T11:18:27Z")
Sorry but should this not be on the status page then? Even if it’s something fixed it should be in the previous incidents. Is that not the point of that page? ---
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [29 May 2021 11:20 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/15 "2021-05-29T11:20:43Z")
Very good point 💡 I’ll chase this up to see what’s happened 👍 ---
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [29 May 2021 11:37 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/16 "2021-05-29T11:37:51Z")
I believe this was down to how deeply the issue impacted users and down to it not being an issue specifically on Monzo’s end - more with a transaction acquirer. I’ll keep digging and I’ve passed on feedback regarding the page being updated potentially in future 🙏 ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [29 May 2021 13:00 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/17 "2021-05-29T13:00:13Z")
Went down for me too at a McDonalds drive through at 9:50. Waved phone at terminal, got the ‘Tick’ above the Monzo card in Google Pay, but operator informed it had been declined. Oh, got physical card out and waved it at terminal, operator informed it was declined again. Pulled out metal personal account card, said ‘this’ll sort it’, waved - declined. Panic. App looked OK, no cards frozen, but no transactions. Had to put a £14 McDonalds breakfast run on a credit card. ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/125134_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [29 May 2021 13:02 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/18 "2021-05-29T13:02:44Z")
Thanks. Obviously appreciate it might not have been Monzo’s fault but even if this was made clear on the status page for anyone might be helpful. ---
**Author:** ![HoldenCarver](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/holdencarver/32/32425_2.png) [@HoldenCarver](https://community.monzo.com/u/HoldenCarver)\ **Post date:** [29 May 2021 16:42 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/20 "2021-05-29T16:42:24Z")
Push notifications aren’t a good idea. Support will get SWAMPED by queries from people who had no intention of making any payments during the downtime but have now been worried by the fault message. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [29 May 2021 16:59 UTC](https://community.monzo.com/t/monzo-down-29-5-21/118239/22 "2021-05-29T16:59:07Z")
A notification at the top of the fees might be a good middle ground.