Maybe worth following it up with BACS again? Or you know just cancel the DD with your legacy bank and reply to all their follow-ups with your Monzo bank details - vote with your wallet!
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Nice in concept, not worth risking my credit rating.
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So sorry to hear about this 
Iâm going to see what we can do our end to poke this a little more.
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Thanks! 
Anyone here tried or had issue with Santander Consumer Finance? 
Iâve been contacting their support, Monzoâs and figured Iâd ask the community too! 
Long story short, theyâre having issue, originally had a DD setup but no funds were even taken 
And since then the DD has been cancelled with the promise of them setting it back up, etc. but that was over a week ago and upon phoning them again today nothing has been setup in their system and my acc. number âdisappearsâ when entered into their system (but they do have it on another part of their system⌠*sigh*
Hugh, did you happen to hear back from them? I donât have a ton of hope since they blamed me in calls, passed me off on Twitter, ignored messages through their site and apparently ignored Bacs, too⌠One contract I sure regret!
So, apparently Relish rely on Equifax for validating account details, as do many companies and the issue seems to be there. We are reaching out to understand the issue here but Iâm afraid there arenât any updates as such
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Ah, Equifax, the ones where half my accounts are missing from my credit report because they canât recognise gender neutral titles. Equifax with the massive data breach, too. Joy.
Thanks for the update!
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Genuine wtf moment for me here. I suppose it prevents having to write something yourself, but youâd HOPE anyone doing this as a service would be a bit more on the ball. (ha, ha, ha)
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It is Equifax we are talking aboutâŚ
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Just to jump onto the end of this⌠Iâm currently dealing with a problem where my account details arenât being accepted and after some chatting back and forth internally with their finance team, itâs come out that Equifax are the problem, as the company Iâm dealing with use them too.
They (with my permission) have forwarded on the account details to Equifax to investigate, so Iâm hoping for a positive outcome. Iâve made it quite clear that just coming back with a âsorry we canât do thisâ wonât be acceptableâŚ
Disappointing to see that Equifax have had this broken for months (considering the last reply was January and itâs now the end of April) and done nothing.
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8 months on and theyâre STILL refusing to accept Monzo â at least for direct debits.
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Has anyone managed to get Better Gym to work?
I moved the direct debit using CASS and it didnât work. So I went into my gym to fix they added the details again and it still isnât working!
Just realized my above post might not have been super obvious, was referring to better gyms too â they literally told me today âwe donât do those new banks that nobody knows aboutâ. Slightly infuriatingđ
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They what now? 
With the amount of businesses going under I donât understand why theyâd try and turn away paying customers
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It is also against BACS rules. To whom they can be reported.
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Can someone from Monzo try and talk to them? I did actually ask a CS person to ages ago when I was in the CA beta but I donât know if it happened.
Whilst itâs probably against BACS rules I canât switch gym I get a discount with Better from work and canât afford it otherwise.
Iâm training for a 10K and need my gym!
Also I paid this monthâs membership with a normal merchant payment but they wonât let me in because the direct debit isnât working.
Think the easiest option would be reporting in the in app chat, theyâll be able to pass it on to the right people. Know youâve done it before but itâs not in Beta anymore so they might have more success
Contacted support through the app but scrolling through this thread it looks like theyâve been aware of it for a long time.
Support said it could take a couple of weeks.
Donât pay until they agree to take your money from that ânew bank nobody knows aboutâ? Cancel the DD on your old bank, send them your Monzo details again as a reminder, and if they still donât do it then just find another gym.
Virgin Active is more than happy to accept my Monzo account. 