My swimming membership with Better works fine with Monzo. It’s been on there for 3 months.
But anyway, here to say Médecins Sans Frontieres doesn’t accept the Monzo account details for setting up direct debts. Will try emailing them.
‘Life Leisure’ who handle my wife’s gym membership… wouldn’t accept monzo sort code and absolutely insisted this must be the fault of the bank not them. Absolutely no interest in trying to solve the problem, just repeated ‘take it up with your bank’.
Unfortunately she’s on a minimum term contract otherwise We’d have cancelled there and then. No idea how they expect to be paid though…
Similar experience with Relish. Darn contract… There’s a lot of reasons I’d love to cancel my Relish service!
I’m still having problems with Storage King and I hate phoning up to pay manually.
For those on contract why don’t you just give the middle finger to them? They are refusing payment, so you can’t be faulted with not paying. Their only options are either to accept the sort code or to cancel the contract.
finally done 
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I’m working through my (thankfully) short list of DDs currently, and although Lending Works is the only company who’ve asked me to sign something, I did have a lovely chat with the guy on the phone about Monzo and the future of banking. Sort of made it worth the effort!
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I tried to switch my Direct Debit with Better Gyms to Monzo yesterday. Still not working, apparently 
Really sorry about this - I’ve logged this for you and someone from the merchant acceptance team will be following up on it shortly 
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Hi Hugh, any chance you can chase up Relish Broadband? Maybe you’d have better luck than I have. I complained to them on Twitter and by phone and I complained to Bacs. They simply claim the issue is with my bank. I tried to explain that no, them refusing a valid sort code is an issue with their system, but they had so little understanding of how it even works that I got nowhere.
(The lack of technical understanding also reflects in their product. I don’t want to give away details that could hurt someone’s security online, but if anyone has Relish, PM me so I can inform you of a serious security weakness with their router configuration so you can fix it)
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I’ve added that to the Merchant Acceptance sheet for you 
- sorry for the hassle 
Have BACS not been able to look into this?
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All they sent me was this:
Good evening,
Thank you for your email to the Bacs Service Desk.
Your request has been raised with our support team to investigate as follows:
Reference: INC00136474
Type: Incident
Priority: 3
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Tesco are refusing to allow direct debits for some unknown reason…
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“If this changes we will let you know” that’s like the biggest lie ever - when legacy customer service promises to get back at you they never do.
Oh and time to complain to BACS I guess. 
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I’ve actually found Tesco’s customer service to be pretty responsive. I made a request from them that I thought was unlikely to be granted - I asked them on the off chance that they were in a good mood. They promised to get back to me, but I didn’t really expect them to. It was something that required them to contact another company that they no longer had a deal with, so it took a while, but without any extra follow up from me, they got back to me two weeks later with exactly what I had asked for. I was impressed.
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Thank you, Hugh. I’ve just contacted Better myself to report this again, so I’ll let you know if I hear anything back.
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Tiny update: BACS seem to be on the case, so hopefully this will get sorted soon.
The last update I had from Better said ‘Unsure of why the account number would not be accepted to be honest’ 
but hopefully they and BACS will sort it out between them!
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To add a data point, I signed up for a new Better membership last week, the account details were accepted and I can see the details in the Monzo app.
Quite possible they have different systems for new and existing memberships though!
Still find it frustrating that I have to call/chat to EE to change the details. Still broken through the website.
Just tried Relish again tonight (after my last DD was taken), no luck again this month. Another month, another lack of a monthly update as required. I never heard anything back from BACS.
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