Monzo has been running adverts in the account to move to Bulb. It’s caused some consternation for some, but moving energy providers may be an option to overcome the sort code issue?
I switched from NPower to Bulb a couple of months ago; never looked back. No problems setting up recurring payments from Monzo with Bulb 
A friend reported having an issue changing his direct debit details with AXA insurance. They had to send a paper mandate to be completed, I on the other hand had no issue setting the DD up online for a new policy.
Anybody else had an issue with AXA?
I’ve just been online to try and change my nPower Direct Debit. After submitting it said there’s been an error and to check the details. I hit submit again and then it said “if you’re sure the details are correct submit again and we will contact you if there are any problems”. Fingers crossed it goes through.
nPower DD works fine for me.
in the process of sorting Storage King 
They told me it would be fixed last Thursday, so hopefully this is the case
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OK. I take it back. Having sucessufully taken the DD from my Monzo CA on 29 September, EH wrote to me on 3 October to say the direct debit had failed because they had the wrong bank details. Most odd. Hopefully just a reconciliation issue with some process not having access to the same sort code data, but for the moment EH must remain in the category of ‘broken’ 
I’ve had a similar problem with Aviva / quotemehappy. They accepted details fine, took the payment and then sent an email saying there’s a problem. But on contacting them, and Monzo both say its active 
Vernon Building Society setup the DD, all looked to be fine, then wrote to me saying that Monzo have rejected the payment, and Monzo claim they haven’t even received the request.
Stressful, given that it’s my mortgage payment. Morning off work tomorrow to sort that one I think.
Yeah
Hopefully if Monzo can provide proof that they never received the request/mandate that will prevent you being charged any fees.
Yeah they’ve got someone looking into it and getting back to me tomorrow*.
Vernon are a fairly small building society so my hope is I can get to someone who has enough access to tell me what is actually going on without having to spend 3 hours on the phone… but it’s the kind of situation I really hate dealing with.
- Cudos to monzo for responding outside official support hours though
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Stressful, given that it’s my mortgage payment
As long as it’s not your fault it’s all fine. You’ve tried to make payment, you’ve given them valid account details, now it’s up to them to sort it out.
Turned out to be a snafu at Monzo’s end. Hopefully everything is OK for next month.
Oh dear 
Do you know exactly what the issue was?
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Typo when they were adding the (paper) direct debit to the system apparently. It appeared on the app but ended up rejected.
Perils of being in a beta… but at least it’s less likely to happen to anyone else as a result.
Glad it’s been sorted out. With a great sigh of relief I’ve just confirmed that my mortgage went through successfully for the first time today from Monzo. That is the big one that you pray goes right, isn’t it.
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Do you have any updates on Better Gyms?
I tried changing my DD and was told the bank isn’t in their systems. Guess I have a good reason to skip working out?
I can see the issue is crossed out in the Merchants & Banks Who Don’t Yet Recognise the Monzo Current Account Sort Code / Debit Card (open Wiki) thread, suggesting it should be resolved soon (if I understand it correctly). Is there anything I can do to help?
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I got nowhere either in the gym or on the phoneline with them. Ultimately, I raised it with BACS, who slightly surprisingly have never got back with an update on the issue.
Recently a shiny new “The Gym” has opened up near me in London which was cheaper and had better equipment so I cancelled and switched to them (also, they have no problem with Monzo) so I can’t advise if it ever ultimately got fixed. Maybe complain to BACS? The more who do this, the more pressure they will be under to actually sort it out.
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Ok I sent them an email, will let you know if anything comes out of this.
I’m surprised to be among the first better gym users trying to switch to
Monzo.