User 800 here. I agree with this post wholeheartedly - I feel like Monzo is fast becoming ‘master of none’ and it is heartbreaking.
I used to excitedly look at that new feature roadmap on that Trello board they had, the new stuff listed on their ‘making monzo’ page is pretty tame and there is zero detail aside from general things like ‘add mortgages’ or ‘see your credit card balance’ that don’t inspire confidence.
I think the app redesign was a car crash, I consider myself tech savvy and I feel like I both have less of a grasp on where my finances are, and it is far harder to navigate features (a view shared by all the friends I convinced to switch).
The features that were once so cool, like transaction notifications and card freezing, are now much more commonplace. As a money management tool, Monzo are ok for a bank but others (like Emma) are now better overall and I therefore use that to get a true feel for my finances (and do the stuff Monzo was supposed to do, like energy tarrif comparisons). As much as I dislike them, Curve’s ability to move transactions around from card to card has actually helped me stay out of my overdraft and stay below 50% credit on cards. Both apps providing real value, i’m not sure what value Monzo is providing above what a regular bank does - it’s fees and policies are basically the same as any other Bank’s now.
On ethics and transparency, they seem to have taken a step back, which again is a bummer. It feels like money pressures and rapid expansion are to blame.
I want to care again, i’m an investor and an advocate for Monzo - but i’m finding it increasingly hard to recomend them over other apps out there.