The longer running issue I’ve reported in the past (which still exists) is different! The app launches but just doesn’t load anything! Other users have reported that too and a forced reboot reliably remedies it.
This is new. I’ve upgraded to the test flight build and that appears to have fixed it!
This is becoming much more frequent now, and I’m sick of it. I can’t be the only one, surely. iOS quality is down the drain and it’s making Monzo almost completely unusable for me. Both this issue here, and the one I’ve reported here:
At this stage for me, it’s 50/50 if the Monzo app will even launch, load, or work at all on any given day. And when it’s a scenario where it doesn’t want to work, it takes far too long, and far too many different trouble shooting methods to get it working, because nothing seems to be guaranteed to get the trick done.
I’ve deleted the app completely to start fresh. Ive tried both the public release, and the TestFlight release. Happens on both. I’m using only the stable public iOS builds. That version is irrelevant to the issue. Happens on wifi, on cellular, with VPN, without VPN, irrespective of DNS provider. Device reboots (forced ones or the result of your battery depleting) seem to be both the cause and the cure for them, though never guaranteed to reproduce or remedy. This leads me to think they may be related, and perhaps even different manifestations of the same issue.
Please someone at Monzo, investigate and get it fixed. It’s been like this for a very long time, and has only gotten worse and more frequent as time has gone, and a few hit and run users have made posts describing a similar issue in recent months. What good is an app only bank, if the app doesn’t even work half the time, potentially breaking permanently for those ill equipped to run through effective troubleshooting to remedy it.
Anyway, here’s a gif of it happening today, after force rebooting my phone to try to fix the issue reported in the other thread.
I’m not using beta software. iOS 15.5 on my personal device.
Like the other issue where the app will launch but won’t load, I don’t think it’s specific to any kind of iOS version. @JoeT’s on the iOS 16 beta, and this sort of thing has been reported on 15.4 as well.
For me these bugs together predate iOS 15 entirely, so I’m not sure iOS version, or any settings therein matter much if at all.
I’m not hopeful but I’ll install this update to see if it helps at all.