Feels like Monzo is very clear on the type of complaints they’re getting and want to know who can deal with them from the get go:
Scenario 1 - Identification of dissatisfaction
This customer has contacted us on chat with the below message. Can you read through and pick out the complaints points you would address if you were handling this please and then send those back to us? You can list these as bullet points. “A month is not acceptable, you are in breach of your own terms and conditions in serious breach of GDPR guidelines here!!! Is this a Joke?!?! It is insane how many times I have had to send a selfie with my ID. The customer service has been ridiculous, no one I speak to knows what they are doing, you are the worst bank ever and after this, I’m leaving Monzo.”
Scenario 2 - Vulnerability response
A customer has contacted us and we’d like you to reply to the customer focusing on your writing skills and any support you would offer to the customer. “Monzo, can you help me? I told you months ago I lost my job and now I can’t pay for my rent so I’m going to be homeless soon. I feel so alone and can’t afford to pay for my medication, please help me!” (recommended word count: 250 - 500 words) *
I don’t know what the market rate is, but something feels a bit wrong that they’re paying £23.5k (to 27k) for this and six figures for engineers. But maybe that’s a symptom of our broken economy rather than Monzo specific?
That’s high for a CS role. I don’t disagree around your point around the difference but the IT industry is in a world of its own salary wise.
That first point is about seeing if the agent knows the difference between being annoyed and, specially, saying what the FCA would consider an “expression of dissatisfaction”. One could be logged as a complaint if the agent chose, one MUST be logged. Otherwise potential finez.
While I cannot speak for other AI writing tools, ChatGPT is designed to generate human-like text that can easily pass as something written by a person. However, it is always best to be transparent about the use of any AI writing tools during the application process. Additionally, companies may have their own policies on the use of AI writing tools in the application process, so it is important to check with them directly.
I thought it was super obvious too. But partially that might be confirmation bias because of thinking “this is exactly a situation where I would generate an AI reply for a laugh”.
I like to think, though, that it’s down to recognising the While… However… Additionally structure as being common to AI output. Humans, at least on message boards, don’t tend to quite so rigidly structure their replies.
Absolutely! I wish people can start to shake off the old corporate rubbish about keeping your salary secret, which is a fictitious rule set by corporations so no one knows how little they are paying everyone.
There is no way to check a text was written by an AI with any degree of certainty that would pass a legal test - i.e. you cannot prove it on a technical level (so if a job candidate was accused of using ChatGPT for their application and was rejected, the company better be aware the can’t prove their accusation easily or at all).
There are othe ways, of course; for example, get the person to write something under supervised conditions and compare to the alleged ChatGPT-produced text, in some cases if the person is a really bad writer, it will show, but in most cases it will be very difficult to tell without a forensic expert.