# Monzo card hasn't arrived

**URL:** <https://community.monzo.com/t/monzo-card-hasnt-arrived/110045>\
**Category:** Help\
**Created:** [7 December 2020 12:50 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045 "2020-12-07T12:50:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jecucu](https://avatars.discourse-cdn.com/v4/letter/j/e99b99/32.png) [@Jecucu](https://community.monzo.com/u/Jecucu)\
**Post date:** [7 December 2020 12:50 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045/1 "2020-12-07T12:50:35Z")

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Hi! My monzo card was ordered more than a week ago and hasn’t arrived yet. Could you please help me to find out what is going on?

 ![IMG-20201206-WA0021](https://global.discourse-cdn.com/monzo/original/3X/d/a/da7219ed8ea942c58f21272102be9f9009437278.jpeg)

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [7 December 2020 12:55 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045/2 "2020-12-07T12:55:03Z")

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Hi.

Nobody here can help you I’m afraid.

What does the app say? When was it expected to arrive by? A week has had a weekend in it and the postal service is incredibly busy at this time of year.

After a certain period the app will let you order a replacement.

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**Author:** ![Carolinemarian20](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@Carolinemarian20](https://community.monzo.com/u/Carolinemarian20)\
**Post date:** [10 December 2020 06:25 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045/3 "2020-12-10T06:25:11Z")

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Am same like u I was waiting it long time but never arrives xd

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**Author:** ![Paddiewack](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/paddiewack/32/89937_2.png) [@Paddiewack](https://community.monzo.com/u/Paddiewack)\
**Post date:** [10 December 2020 08:12 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045/4 "2020-12-10T08:12:00Z")

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Unsure what’s occurring. I upgraded to Plus on Friday and a new card arrived on Tuesday ! Perhaps check the address you gave Monzo or has been said order a replacement when your app allows you to.

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**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [2 October 2021 23:22 UTC](https://community.monzo.com/t/monzo-card-hasnt-arrived/110045/7 "2021-10-02T23:22:23Z")

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Closed on 2 October 2021 23:22 UTC

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