After sleeping on this overnight I think I have finally worked out how £48.40 turned in to £92.05
I contacted support last night (who confidently made up a load of inaccurate information) to no avail.
The timeline of events is:
27 December receive an online order from Sainsbury and refuse a substitution on the doorstep. Sainsbury refunds the whole order.
28 December Sainsbury refunds the returned item and charges for the whole order.
Monzo adds the two charges together and deducts the refund for the returned item. It’s only a display issue, I don’t have to pay the £92.
Monzo then decides that I’m not paying in three months anymore, I’m paying in two.
In case anyone is wondering what the support explanation was, they said that they added interest because it was a Flex transaction [it was a three month plan] and then there was a £53 refund from Sainsbury [spoiler alert: I haven’t had a £53 refund from anyone, it was two separate refunds totalling £53.15]. When I said that I couldn’t see the £53 refund anywhere the answer was “That’s right.”
Does anyone have any idea why Monzo can’t do arithmetic? Or why support were so useless? Or why it is now a two month plan?
I can understand the point of reaching £92.05 but then I’m kinda lost.
Your final payment should be £15.65?
Or maybe I’ve just confused myself more
1 Like
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
4
I can understand how they got to it, even though they don’t show their working. I just can’t understand why they wouldn’t take the refund into consideration to give a correct figure.
It’s going to happen again today, because the same thing is happening.
2 Likes
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
5
