# Monzo app not working iPhone 8 **URL:** \ **Category:** Help\ **Created:** [12 December 2019 22:43 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212 "2019-12-12T22:43:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![MariaReriz](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@MariaReriz](https://community.monzo.com/u/MariaReriz)\ **Post date:** [12 December 2019 22:43 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/1 "2019-12-12T22:43:02Z")
Monzo app not working for 5 days now. tried everything. restart phone. unnistall and re install app several times. update phone software. please help! ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [12 December 2019 22:47 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/2 "2019-12-12T22:47:02Z")
what error message are you getting? What were you doing when it stopped working? ---
**Author:** ![MariaReriz](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@MariaReriz](https://community.monzo.com/u/MariaReriz)\ **Post date:** [12 December 2019 23:41 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/3 "2019-12-12T23:41:59Z")
Every time I click on the app the logo shows up on the blue background and just freezes or kicks me out after a few seconds. I cannot get past that. Thanks. ---
**Author:** ![kolok](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kolok/32/46634_2.png) [@kolok](https://community.monzo.com/u/kolok)\ **Post date:** [12 December 2019 23:49 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/4 "2019-12-12T23:49:48Z")
You may need to reset the phone. ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [13 December 2019 00:02 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/5 "2019-12-13T00:02:39Z")
did you reinstall it from the cloud or the app store? if you dont do the app store that can break it ---
**Author:** ![MariaReriz](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@MariaReriz](https://community.monzo.com/u/MariaReriz)\ **Post date:** [13 December 2019 01:40 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/6 "2019-12-13T01:40:32Z")
You mean reset the phone to its original/factory settings? ---
**Author:** ![kolok](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kolok/32/46634_2.png) [@kolok](https://community.monzo.com/u/kolok)\ **Post date:** [13 December 2019 02:29 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/7 "2019-12-13T02:29:38Z")
Yes that’s what I meant, But first try what Rat\_au\_van said, uninstall the app, reboot and install monzo from the app store , not iCloud. If that doesn’t work then I’d suggest a reset on the phone. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [13 December 2019 16:05 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/8 "2019-12-13T16:05:37Z")
Has the Monzo app worked properly on this device in the past? (Worked as in, it logs you in as a verified user and you can see your account(s), Summary and Profile/Settings? ---
**Author:** ![MariaReriz](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@MariaReriz](https://community.monzo.com/u/MariaReriz)\ **Post date:** [13 December 2019 16:20 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/9 "2019-12-13T16:20:17Z")
Yes, perfectly, never had problems with it before. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [13 December 2019 18:48 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/10 "2019-12-13T18:48:59Z")
Is the sound on? Does your camera work? Does the iPhone have access to the internet via WiFi/mobile data? More things to check here; > [@Monzo App sign-up/login/access issues - common things to try](https://community.monzo.com/t/monzo-app-sign-up-login-access-issues-common-things-to-try/78000): > > There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer… ---
**Author:** ![hooram95](https://avatars.discourse-cdn.com/v4/letter/h/58f4c7/32.png) [@hooram95](https://community.monzo.com/u/hooram95)\ **Post date:** [17 October 2025 06:04 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/11 "2025-10-17T06:04:39Z")
Same problem here. ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [17 October 2025 06:24 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/13 "2025-10-17T06:24:10Z")
iPhone 8 ? ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [17 October 2025 06:25 UTC](https://community.monzo.com/t/monzo-app-not-working-iphone-8/87212/14 "2025-10-17T06:25:10Z")
iPhone 8 ? _again_