Upon opening the monzo app, the logo screen is shown for a couple of seconds and then the app crashes so I can not use any features. I’ve tried reinstalling the app but it only works until I login using the verification email and then it goes back to crashing.

I was getting something similar on iOS. [image] App frozen Help Thanks for the reply. I have done this now and the app is working. Seems to be an issue first open of the day. So will let you know tomorrow.

iOS iPhone 6s, I think it happened after I downloaded the latest version of the app

Same with galaxy S5 what’s happening unable to access new account!

I’m getting this bug too. Monzo v 1.19.1 Android OS v5.0.1 Galaxy S4 It only seemed to happen when i updated the app. Anyway to rollback to previous version? I’ve tried uninstalling and re-installing to no avail.

The app crashes since the update yesterday v 1.19.1 Galaxy S5 Android 5.0 I re-installed the old version 1.19.0 from apkmonk website and now I can use Monzo again.

@anon12499161 , @anon80769047 , @anon59646248 , @anon80951731 Can you all try a session reset for me? To do a session reset: Force quit the app by double tapping the home button and swiping up on the Monzo app. Go into the settings of your iPhone and scroll down until you find Monzo. Under “Monzo …

That’s good advice for iPhone users… But we’re on Android. Can a similar action be completed on that operating system?

Yes, apologies! First go to your Monzo settings, scroll to the bottom and logout. Then go to your phone’s Settings and scrolling down until you find Apps. Then, under “Monzo”, you should have the option to “Force Stop”. Once you’ve done this, go into Memory and clear the data and the cache and r…

Hey everyone, I’m one of the Android engineers here and Monzo and I wanted you all to know that we’re sorry about this crash and we’re working to try and fix it. It’s been very painful to reproduce in house on the devices we have, so we bought one specifically for this - I have it in my hands right…

Monzo App crashes upon entering

UK Help

Frankiejr (Frank) 24 January 2018 21:11 3

I was getting something similar on iOS.

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Monzo App crashes upon entering

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