Money didn't come from machine but I have been charged

[Pineapple (Jazz Dibley)]

Hi, I tried to take money from the machine and it has charged my account but not refunded my money. What do I do? I reported it on the banking app.

Thanks

[MalaiseForever (Ethan)]

@Pineapple

I reported it on the banking app.

Sounds like you’ve done everything other than wait

[Revels]

Have a read here

https://community.monzo.com/t/cashpoint-failed-to-give-me-my-money-and-then-took-my-cash-card-as-well/95582/20?u=revels

[danmullen]

@MalaiseForever

@Pineapple

I reported it on the banking app.

Sounds like you’ve done everything other than wait

There’s no mention of when the ATM transaction was attempted or when it was reported to Monzo.