# Mobile Number not being verified

**URL:** <https://community.monzo.com/t/mobile-number-not-being-verified/69135>\
**Category:** Help\
**Created:** [3 June 2019 09:56 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135 "2019-06-03T09:56:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dberiro](https://avatars.discourse-cdn.com/v4/letter/d/b4bc9f/32.png) [@dberiro](https://community.monzo.com/u/dberiro)\
**Post date:** [3 June 2019 09:56 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135/1 "2019-06-03T09:56:58Z")

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i insert my mobile number and then the code sent by txt but it says to please try again

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [3 June 2019 09:59 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135/2 "2019-06-03T09:59:34Z")

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You’re being far too vague.

You need to explain what you’re trying to do and steps you’re taking before anyone can begin to try and point you in the right direction 🙂

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**Author:** ![don\_quixote](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@don\_quixote](https://community.monzo.com/u/don_quixote)\
**Post date:** [3 June 2019 10:29 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135/3 "2019-06-03T10:29:49Z")

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If you are trying to sign in make sure you log in with your email and that it is the correct one

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**Author:** ![dberiro](https://avatars.discourse-cdn.com/v4/letter/d/b4bc9f/32.png) [@dberiro](https://community.monzo.com/u/dberiro)\
**Post date:** [3 June 2019 12:35 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135/4 "2019-06-03T12:35:52Z")

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Ive just downloaded the app. Ive started to create my profile, ive put my name email and all that stuff. Then the next step is to verify my mobile telephone number. So i put in my number a d it sends me a txt message with a code. I put in the code and nada. It give me an error message saying something went wrong please try again.

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**Author:** ![don\_quixote](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@don\_quixote](https://community.monzo.com/u/don_quixote)\
**Post date:** [3 June 2019 12:56 UTC](https://community.monzo.com/t/mobile-number-not-being-verified/69135/5 "2019-06-03T12:56:51Z")

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Email

[Help@monzo.com](mailto:Help@monzo.com)