# Missing address - but not on Royal mail's end **URL:** \ **Category:** Help\ **Created:** [25 July 2020 13:03 UTC](https://community.monzo.com/t/missing-address-but-not-on-royal-mails-end/102514 "2020-07-25T13:03:53Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![HoldenCarver](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/holdencarver/32/32425_2.png) [@HoldenCarver](https://community.monzo.com/u/HoldenCarver)\ **Post date:** [25 July 2020 14:49 UTC](https://community.monzo.com/t/missing-address-but-not-on-royal-mails-end/102514/5 "2020-07-25T14:49:08Z")
From another thread, there’s some suggestion that it may be a display issue, if it’s the case that you are getting a list of addresses but yours isn’t appearing on it. > [@\[Trying to sign a new user up\] List of addresses never reach the end of the list](https://community.monzo.com/t/trying-to-sign-a-new-user-up-list-of-addresses-never-reach-the-end-of-the-list/102030/6): > > I would try to sign up on a device with a bigger screen or different operating system It may also be worth searching the help in your account for ‘contact us’ and raising the issue directly with Monzo (using the ‘chat with us’ link) so they can be aware of what is happening and hopefully be able to investigate and resolve the issue. --- _[View the full topic](https://community.monzo.com/t/missing-address-but-not-on-royal-mails-end/102514)._