Hey, I didnāt find any ATMs that didnāt charge fees from what I rememberā¦
Ahhh ok do you know if it was expensive? Am i better off taking cash or monzo card? Thanks for replying
The Monzo rate will definitely be better, since taking cash means you probably get charged fees at a cash exchange
Iāve had problems with widthdrawing money from HSBC in Mexico, magstip enabled- the transaction doesnāt even reach the app to give a reason- it just gets cancelled at the ATM.
BBVA is the same
Santander is the most reliable with no problems.
The card also doesnāt work in A couple of retail stores (h and m and a Hurley store)- again nothing the app to say the reason- the transaction just didnāt get through.
These are the only issues Iāve had so far after 2 month.
Out in Mexico at the moment and the current account card has been working flawlessly- thank you! Iām fact, itās been working so well, two things have happened:
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Iāve forgotten to take another card out with me because itās worked so well!
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Due to the great interface design (and having not cleared a previous transaction notification ) I noticed some restaurants in Playa del Carmen (both using Santander PDQs- coincidence?) had been charging me in GBP, not Pesos (MXN)
It looks like merchants are technically supposed to get you to sign to say you understand youāll not be charged the MasterCard rate but the slips saying this were always presented as transaction receipts to sign (which I initially thought was just a quirk of being in Mexico). I only happened to look back over the second slip I got because I noticed a GBP-only value appear in the app (immediately- ) then when I looked a bit closer; a GBP value, exchange and commission rates on the āreceiptā.
It looks like the merchant has an option for local / foreign rate presented to them on the device as part of the process (as well as one for calculating and adding their tip!) so Iāll be asking them to charge me Pesos from now onā¦
Hopefully this will help someone else avoid the Santander (and possibly others) poorer rate / commission and get charged the great Monzo / MasterCard rate instead
Option - sure, but each time it should come with customerās consent, as per Mastercard rules. Seems like theyāve been slapping you with DCC without seeking your permission first, which is a breach of Mastercard rules.
Also - welcome to the community, @mikebrooman!
Iām gonna do a shameless plug of my guide:
Thanks Avishai!
I did wonder if this was the case and didnāt think Iād be the first. I was aware of DCC at ATMs but Iād never seen it on a PDQ device before. Turns out searching for āPOSā and not āPDQā couldāve avoided a n00b first post
Great guide, thanks for sharing
Pretty busted for cash withdrawals in Morelia, MichoacĆ”n for what itās worth. I think I managed one withdrawal at Mexico City airport but none of the ATMs in Morelia worked, even those clearly marked with MasterCard logos. On the other hand, payments for goods, meals etc. all worked flawlessly.
I tried to pay something in Mexico and the card was rebected twice. Should I have notified that I was travelling to Mexico before using the card?
Mexico
Works: Santander
Does not work: BBVA & Banorte
Thank you for your helpful comment, @Tsusoup! Weāve moved it to this Monzo in Mexico wiki so it can help even more users
Just returned from Mexico
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Most ATMs default to magstrip, but most can read the chip and usually ask you to enter your card when the Machine realises there is only a chip
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Most ATMs charge you a fee from the Mexican banks. I found CI Banco to have the lowest flat rate charge of 17.4 Pesos approx. 70p per withdrawal.
Tried my Monzo card in a retail store here at Chetumal, Quintana Roo and it was declined. But I used it at the supermarket and it went through so think it just depends.
Havenāt been in MĆ©xico for a few years now and have failed to find any ATM that doesnāt charge a cash withdrawal fee on any of the main networks.
Can anyone advise which ATMs allow withdrawal without fees and the states they can be found in?
Hi just wanted to know if Monzo is assessable in Cancun will be traveling there shortly for a Holiday.
Iāve always taken cash, last time I was there I did keep an eye out for cash machines but they all charge a fee. Going this year and will likely just take cash with me
Iām planning on going to Mexico in May and I work for a travel company, so I get commission free currency exchange. Iām trying to work out if Iād be better off just doing that and taking cash, as Iād probably incur costs withdrawing cash should I need it while Iām in Mexicoā¦ or do you guys think that the convenience and security outweighs the amount I would save? Im just thinking iāll definitely need to withdraw money at some point as Iāll be going on trips and not sure if there will be ATMs everywhere
I didnāt find any free ATMs in Mexico. This is what I found:
Bancoppel 15 peso fee
Banmexico/Citibank 35 peso fee
BBVA 25 peso fee
Scotiabank 100 peso fee
Santander does not work (says āinvalid cardā)
Restaurants donāt allow you to select your own tip, instead they ask you (to shame you!) and select it themselves!
I didnāt find any DCC problems.
However, I had a major problem with one restaurant called La Coyoacana, I posted about that here:
I didnāt use Monzo much in Mexico because the fees are much higher than their competitors but the different ATMs charged different fees depending on which bank your card came from.
Never had your issue with tips in restaurants though. I simply asked the server to add an amount of my choosing on.
Is it not much cheaper (not to mention safer) to just pay the 15 MXN every now and then?