I know this isn’t a core service, and I hate being that person that complains about tiny things. So with that disclaimer - I’ve been waiting 10 days and no updates have been implemented. I submit again and still nothing. It’s really frustrating to ask for user contributions and then ignore them because that’s where crowdsourced systems go to die.
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Please carry on complaining as there are loads of us who feel the same way. It ruins the whole Monzo experience, it’s not a tiny thing in my opinion. Logos are one thing, names are even worse as it more or less breaks the whole budgeting/search part of the app.
I think it’s safe to say Monzo have no interest in acknowledging or responding to merchant review feedback anymore — or if they do it’s way way down the pecking order.
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Exactly that. And it’s one of the main features (IMHO) that distinguishes Monzo from legacy bank apps.
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Very true. The most frustrating aspect for me is that previously correct ones have now broken.
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It’s now been two weeks since my oldest correction. All 9 submissions have been ignored. Is this feature dead now?
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Don’t bother wasting your time. Monzo clearly can’t be bothered so why should we 
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It was going fairly well for me for new merchants till last week
Nothing since then
Guessing that the twin blow ups around outage and PIN have used up any spare COps effort to look at this
I’ve not give up, just having to be rather more patient than has been required before…
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Personally I do not see why we should be doing Monzo’s job unpaid.
Would you accept this from Lloyds or NatWest? We are the customers and frankly Monzo should be taking on the bulk of the work, with only infrequent reporting of errors.
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This thread is now a year old and f all has been done to fix merchant data and there hasn’t been any response from Monzo on this at all.
Where is the “We are really sorry” or the “We can do better” post? 
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As if by magic, all four got done in the last hour
Thanks gods of merchant data correction
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Mine haven’t
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It’s unrealistic to expect Monzo to know every possible merchant people may shop from. I think it makes sense for users to be the ones to make suggestions of the correct merchant details.
I would be in favour of a more google maps approach, with their google guides system. Whereby a suggestion is made by a user, and a prompt is sent to other users in the area to confirm the data is correct.
Some kind of reward system could be put in place to thank users that contribute to this.
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I like this idea, except for the ‘poll users in the area for confirmation’ - that would get annoying very quickly if not optional. But there’s no knowledge like local knowledge - and that’s where such a user-driven system could benefit many.
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I’m surprised to see this only has 36 votes 
Get voting people and push it to the top of the list 
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I guess there are a few of us, very active in this thread, that are passionate about keeping the merchant data valuable and up to date. But maybe most others don’t really care so much.
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Possibly. I thought I’d voted but hadn’t 
so you have 1 more supporter now 
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Something similar happened to my Bank of Scotland insurance direct debit.
Months ago it was showing as an unenriched Halifax direct debit, and I submitted merchant feedback to get it updated to Bank of Scotland, with the logo too. It didn’t get updated, so I asked in the app chat back in March, and they updated it so that it showed as Bank of Scotland, with the logo too.
Since then, every month until August it has been fine, then suddenly this month it shows as “Lgb Insurance Services Ltd” without any logo.
I submitted merchant feedback, and asked about it in the chat.
I’ve been told they cannot change it back to Bank of Scotland or enrich it with a logo 
.
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I’ve raised the issue with Product.
We desperately need better tooling.
Kieran was working on it a while back, but he’s now leading another team. I’m not sure who owns this within the company at the moment, but I think it’s fair to say any scope of working on this kind of thing has been viewed as lower priority compared to a lot of other projects that require significant resources. It’s a real shame, but we can only work on so many things at once.
In terms of getting through the backlog that’s there, again, COps resources have been all hands on deck in the wake of the PIN incident. The press coverage, more so than anything else, led to significant inbound on Monzo Chat as well as Calls and Social Media. Even though a large amount of this is simply us re-iterating exactly what we said on the blog, people still get in touch directly.
Hopefully now that that’s calmed down we can get some more folks clearing the Merchant Review backlog, but with the tooling that we have now, it’s a longer process than it should be.
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Any chance of dedicating some COps to it - even if it’s just one person to do it when there are things + actually let them own that area for now?
It should be a priority for Monzo to really invest in making sure there is quality there, and the salary of 1 person is definitely a very good stop-gap solution - assuming they have access to all the required tools/people to make the decisions needed.
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