Merchant Data Corrections

(Gareth) #949

I purchased some drinks through the app the other day. It keeps changing to various wetherspoons pubs. As you can’t identify which Wetherspoons they were purchased for, can it be changed to just say Wetherspoons if purchased through the app?

I have submitted it but it never changes

(Peter Reid) #950

You’re saying for app purchases it keeps changing about every time you make a transaction? Or looking at the same transaction is it changing day by day?

(Gareth) #951

All the transactions are the same :slightly_smiling_face: . They are changing periodically as people are submitting them as their own weatherspoons

(Peter Reid) #952

Ah okay, the Payments team will probably want to stick a note on the Weatherspoons app merchant or something so people’s updates to it will get ignored and it doesn’t end up as a perpetual game of tug-of-war.

I’ve had a similar issue with a different merchant group myself, and @Rika got it sorted?


Before they do that, someone should change the logo for the Wetherspoon app to the logo which fills all the area - it’s slightly too small at the moment!

JD Wetherspoon app:

Wetherspoon pub with a better version of the logo:

NB: This Wetherspoon pub is actually incorrectly named - it’s the one in London Victoria station and should be called “Wetherspoon” - but that’s a different issue.

(All Hail the Almighty Doge) #954

Wetherspoons should be treated like Tesco, Sainsburys and stores like that.

We know there are hundreds so just have one name.

((╯°□°)╯︵ ┻━┻) #955

Isn’t that just a white border around the image, don’t all merchants have this? :thinking:

(All Hail the Almighty Doge) #956

I would guess the logo is coming from here

(Peter Reid) #957

I’m not sure about the specifics of Weatherspoons really, but they do usually operate under their own unique names from what I’ve seen? So having unique merchant names for ‘in store purchases’ would likely make sense, especially if they’re registered as a merchant under that name.

I’m not sure if Weatherspoons is a single commercial entity or a franchise? If it’s the latter then seperate merchant names would definitely make sense?

Seperate merchant names for in-store transactions seems to be the way things are working right now - so it’s probably easier for it to be left that way and the ‘online transactions’ to be their own merchant not associated to anyone physical premise.

(Nathan Steer) #958

I believe it’s the former. When they acquire a pub, they just leave it operating under the name it had before the acquisition, because it allows the pub to keep that “community feeling”.

At least, that’s how I think it works. I seem to recall hearing it described that way before… I could be completely off the mark though :grinning:


I pay my rent every month via, every month since 3dsecure was enabled, the merchant name on the 3d secure is different and unrelated to who I am paying.

I’m aware that many merchants use AllPay for handling payments, making this potentially difficult to handle.

Today I had ‘Stonewater Lim’, previously I’ve had what seems like random other rent company names across the country, utility names and some other random stuff.

I’m aware that the name will be wrong, but it’s confusing/concerning when 3dsecure has a completely unrelated merchant name. First time it happened I cancelled the payment because I thought the website had been hacked.

I’ve previously contacted support about this a couple of times, but I imagine thier changes just get overwritten by another staff member.

Could the name just be updated and left as ‘AllPayments’ while a solution is found? It’s a lot more relevant than a random other company name potentially causing users to cancel payments.

Happy to provide more information if required

(Rika Raybould) #960

3D Secure merchant enrichment works a little differently and cannot be changed by support in this particular way.

I’ll add this to the enrichment exclusion list tomorrow though. :+1:


If you look at this post:

The Wetherspoon logo for the first transaction has a much larger white border than the logo for the second transaction.

(Jai Sullivan) #962

Is anyone else experiencing significant delays now in terms of merchant enrichment? Very frustrating as I feel it’s a fundamental part of Monzo. I know it says “we’ll update within the next day or two” within the app, but what is the actual turnaround at the moment?

(Rachel Raybould) #963

@HughWells do you know if the wait time is longer than normal at the moment?

(Lancelot Payne) #964

Generally waiting around about a week to get one or two merchants updated from what I’m seeing my side anyway.

(Michael) #965

Seeing some from Boxing Day that have not been enriched

Not something I’m particularly miffed about given the time of year, but does highlight that it would be nice if you could see your update as pending or similar


I’m also waiting on a couple, one of which is from 27 Dec.

(James Murray-Ferris) #967

I’ve got some pre Christmas ones still not done and I’m no longer holding out hope. I think we all know monzo are in a mess with this stuff and the whole system needs rebuilding as they have admitted it themselves several times but they just don’t seem to hold it as a priority as I guess as an internal system nobody would actually see it

((╯°□°)╯︵ ┻━┻) #968

I’m currently designing some boards for my protest to bring back @RachelRaybould.

Merchant requests are on the decline, Armageddon is upon us!