It’s an ongoing issue that’s got worse to the point of almost ignored as evident in this thread alone
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They used to do end of year merchant correction sweeps to make sure that Year In Monzo was accurate.
This year they didn’t even bother. 
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I raised a query 24th September and while somebody did get back to me, nobody ever updated the merchant.
That is wild. I told the support chat agent that I was really unhappy with his response (saying there is no functionality to alter the appearance of merchant data) and he’s now escalated it to the complaints team. Wonder if that will change anything.
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It won’t it’ll just be a “get round to it when we can be bothered” response.
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I honest think that Monzo have given up on it. They should find a way to outsource it to us lot, and it becomes a community driven thing, like Waze map editing, instead of half-baked abandonware.
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The community doing it has been suggested a million times. They won’t go for it
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‘please know’ is one of those phrases that doesn’t get used much in British English and is a bit of a red flag that I’m talking to an offshore contact centre - which isn’t a problem in itself, but doesn’t give me a lot of confidence that the person you’re talking to uses Monzo and knows what you’re on about. (Which I think the rest of @venerable 's conversation shows)
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I have no words 
this is the complaints team now. Seems like this team could also be outsourced too like @teflon mentioned because of the use of “apologize”…
I mean I’ll take the £10
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That’s a terrible response - it’s like they haven’t even understood the issue.
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Didn’t sort it but at least stops Monzo profiting off stupidity, although ironically I’m sure even if they lost tens of thousands of pounds in good will gestures on merchant correction complaints they still wouldn’t correct it. Seems to be a tough spot for Monzo’s staff to understand
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April 2026 fix? Let’s hope 
Text in the image:
I’ve looked into your complaint and I want to start by saying I’m sorry for the frustration this has caused. I can see you’re a long-term customer who values having accurate merchant information in the app, and I understand your disappointment that this feature isn’t working as you’ve come to expect.
Merchant correction Feature
I can see that you contacted us about a transaction with “***” on 9 January 2026, and you correctly used the in-app feature to suggest updating the name to “***”. You are right that these corrections are not currently being processed as quickly as they used to be.
I’ve investigated this and can confirm there is a temporary issue with how these suggestions are being handled internally, which is why your correction hasn’t been made yet. I know this is not the standard you expect from us, but I want to be transparent about what’s happening. The relevant teams are aware of this and are working on a fix, which we expect to be in place by April 2026.
The level of support received
I also reviewed the conversations you had with our team. I’m sorry that on 12 January 2026, an advisor completely misunderstood your query and gave you irrelevant advice about recovering a wrongly sent payment. It’s clear from the chat that they hadn’t read your previous messages properly. This is not the level of service we aim to provide, and I can understand why you felt you had to ask to speak to someone else.
I’m sorry that this happened and we didn’t give you the level of service you should expect from us. Thank you for bringing this to our attention and giving us the opportunity to put things right. We use information from complaints to help improve our products and services for everyone.
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Let’s see if the acknowledgement matches up to action 
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Yup. Never any replies from the admin crew either. Poor show.
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Sadly they have and no one from Monzo can tell us why. It was never perfect but it was nice seeing one get updated now and again. Pity
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See the post above. That’s about as close to an answer as I think we’re getting. We’ll just have to wait and see if it gets fixed as they say
I’m not sure I believe it. I don’t see what the big secret is that Monzo can’t give us an indication here.
I’m not sure I’d call it a secret just because there’s no comment. Also if there’s something embarrassing going on internally do you think they’d air that publicly.
My best guess for what it’s worth, people that knew about the process (which we know is manual) left and nobody else picked it up.
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I enjoyed “I want to be transparent about what’s happening”.
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