# Merchant Data Corrections **URL:** \ **Category:** Help\ **Created:** [8 August 2018 21:08 UTC](https://community.monzo.com/t/merchant-data-corrections/44466 "2018-08-08T21:08:51Z")\ **Posts on this page:** 20\ **Page:** 96
**Author:** ![robcrawford](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/robcrawford/32/93746_2.png) [@robcrawford](https://community.monzo.com/u/robcrawford)\ **Post date:** [14 January 2020 18:26 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1965 "2020-01-14T18:26:40Z")
Another messy, incorrect physical address for a transaction that took place online. This seems to be so common now. 😞 ![image](https://global.discourse-cdn.com/monzo/original/3X/e/7/e7d6b29b34eb518bd6e4f2f50b0721920167b570.jpeg) ---
**Author:** ![jaisullivan](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jaisullivan/32/103235_2.png) [@jaisullivan](https://community.monzo.com/u/jaisullivan)\ **Post date:** [14 January 2020 19:45 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1966 "2020-01-14T19:45:18Z")
Just a few recent ones that are being neglected. It’s now a daily occurrence for me 😔 ![image](https://global.discourse-cdn.com/monzo/original/3X/4/4/444ce781b9d1c2ae03d2de87102ff23a4e69a4c6.jpeg) ![image](https://global.discourse-cdn.com/monzo/original/3X/6/9/6981dd45c6a8968e96d908bfed12284ff6536760.jpeg) ![image](https://global.discourse-cdn.com/monzo/original/3X/6/d/6db781abe7c8a9be2c05406ecb627431f490a096.jpeg) ![image](https://global.discourse-cdn.com/monzo/original/3X/a/8/a8661f87da4acfa9f460b4a9eb51b7436e34ceba.jpeg) ---
**Author:** ![Paulw](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/paulw/32/96457_2.png) [@Paulw](https://community.monzo.com/u/Paulw)\ **Post date:** [15 January 2020 08:47 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1967 "2020-01-15T08:47:25Z")
Year in Monzo would be so much nicer if merchant data was improved! ---
**Author:** ![James2DB](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/james2db/32/47940_2.png) [@James2DB](https://community.monzo.com/u/James2DB)\ **Post date:** [15 January 2020 18:26 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1968 "2020-01-15T18:26:37Z")
I would agree with every one this could end some work I hope over this year they improve this and make it more better. ---
**Author:** ![desu](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/desu/32/57996_2.png) [@desu](https://community.monzo.com/u/desu)\ **Post date:** [30 January 2020 08:17 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1969 "2020-01-30T08:17:04Z")
![Screenshot_20200130-081628](https://global.discourse-cdn.com/monzo/original/3X/5/b/5b8716eacf929524bbde3a376a28cf975304f09e.png) another one Vending machine showing as a private healthcare company ---
**Author:** ![Paulw](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/paulw/32/96457_2.png) [@Paulw](https://community.monzo.com/u/Paulw)\ **Post date:** [30 January 2020 08:22 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1970 "2020-01-30T08:22:02Z")
I’ve just had a merchant logo updated from Sep 18 (I keep track of each incorrect/missing info ones 🤓). There’s at least 50 more merchants I’ve submitted data corrections for after this, with another being updated Dec 19. Sooo weird! ---
**Author:** ![nathanthomson8](https://avatars.discourse-cdn.com/v4/letter/n/7ba0ec/32.png) [@nathanthomson8](https://community.monzo.com/u/nathanthomson8)\ **Post date:** [30 January 2020 08:42 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1971 "2020-01-30T08:42:35Z")
My twitter logo requests are getting done very quickly these days. Its the others that are ignored 🤷‍♂️ ---
**Author:** ![aCCount](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/account/32/59481_2.png) [@aCCount](https://community.monzo.com/u/aCCount)\ **Post date:** [30 January 2020 09:51 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1972 "2020-01-30T09:51:06Z")
Twitter seems to get done quickly if a) there isn’t already a logo in place, and b) the twitter handle closely matches the merchant name on the transaction. If those two criteria aren’t met… give up all hope. ---
**Author:** ![Hatticus](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/hatticus/32/26831_2.png) [@Hatticus](https://community.monzo.com/u/Hatticus)\ **Post date:** [30 January 2020 10:36 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1973 "2020-01-30T10:36:45Z")
I keep sending them through. Sometimes the logo or name will be updated quite quickly, but the address/location info is rarely updated 🙁 I also see a few transactions from the same merchant, which are seemingly unlinked at Monzo’s end. One will be fully enriched, the other not 🤷🏻‍♂️ ---
**Author:** ![Dan5](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dan5/32/45125_2.png) [@Dan5](https://community.monzo.com/u/Dan5)\ **Post date:** [30 January 2020 12:08 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1974 "2020-01-30T12:08:46Z")
The problem here is that somebody has used a vending machine in a Nuffield Health club and so updated the merchant logo to reflect that. If you submit a correction then we will do our best to get it sorted. It won’t be me today, as I’m not in but I will keep an eye out for it 🙏🏼 ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [30 January 2020 12:10 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1975 "2020-01-30T12:10:11Z")
> [@Dan5](#): > > The problem here is that somebody has used a vending machine in a Nuffield Health club and so updated the merchant logo to reflect that. So it should really have been rejected then? ---
**Author:** ![Dan5](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dan5/32/45125_2.png) [@Dan5](https://community.monzo.com/u/Dan5)\ **Post date:** [30 January 2020 12:25 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1976 "2020-01-30T12:25:07Z")
Possibly, but it might well be that the address which we could see was showing as Nuffield Health and so the correction made sense without the context. ---
**Author:** ![desu](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/desu/32/57996_2.png) [@desu](https://community.monzo.com/u/desu)\ **Post date:** [30 January 2020 13:16 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1977 "2020-01-30T13:16:19Z")
The map is correct for where the machine was but the address given is no where near where the machine was. (showing as online or vending machine would be ideal for these) Sounds logical why it was accepted despite being incorrect. (Most likley they did not know that it was a vending machine that uses the same systems nationwide) ---
**Author:** ![aCCount](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/account/32/59481_2.png) [@aCCount](https://community.monzo.com/u/aCCount)\ **Post date:** [30 January 2020 14:13 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1978 "2020-01-30T14:13:21Z")
It’s almost like the system needs an overhaul… Even an extra screen with a few tips on what makes for accepted/rejected suggestions, or a prompt comparing the raw merchant data with the proposed correction would surely help things a bit. And with minimal dev time. ---
**Author:** ![ohgoshdean](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ohgoshdean/32/53967_2.png) [@ohgoshdean](https://community.monzo.com/u/ohgoshdean)\ **Post date:** [30 January 2020 16:02 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1979 "2020-01-30T16:02:48Z")
The merchant data for national rail (season tickets) needs fixing… It keeps getting changed to ScotRail… ---
**Author:** ![Pipefish](https://avatars.discourse-cdn.com/v4/letter/p/6a8cbe/32.png) [@Pipefish](https://community.monzo.com/u/Pipefish)\ **Post date:** [30 January 2020 18:18 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1981 "2020-01-30T18:18:31Z")
@Dan5 Any chance of having this looked at?: > [@Why \*haven't\* you gone full Monzo?](https://community.monzo.com/t/why-havent-you-gone-full-monzo/84267/195): > > I was gearing up to go full Monzo again (third attempt). I put some money in my account and started spending a bit. Was going to get a change of details form from work and start transferring my direct debits (don’t want to close the old account and partial switch seems to still be unavailable)… then I went into a BP garage on the way home from work to get a drink, a garage I’ve used Monzo in before. It came up in my transaction list as Shell… This immediately made me think, ‘nah, I’ll stick … ---
**Author:** ![anon41219820](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@anon41219820](https://community.monzo.com/u/anon41219820)\ **Post date:** [30 January 2020 20:51 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1982 "2020-01-30T20:51:23Z")
I have submitted a merchant data request through the app as a customer 🙂 I am interested to see how my experience compares to some of the comments above! ---
**Author:** ![anon99402360](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@anon99402360](https://community.monzo.com/u/anon99402360)\ **Post date:** [30 January 2020 20:52 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1983 "2020-01-30T20:52:17Z")
Remember to report back in three weeks when nothing had happened or the Sky payment has become Costa. 😉 ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [30 January 2020 21:38 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1985 "2020-01-30T21:38:56Z")
If it does get actioned quickly we can always blame the fact that he announced it on here. Therefore a staff member must have seen it and given it preferential treatment 😉 😆 ---
**Author:** ![Paulw](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/paulw/32/96457_2.png) [@Paulw](https://community.monzo.com/u/Paulw)\ **Post date:** [30 January 2020 23:26 UTC](https://community.monzo.com/t/merchant-data-corrections/44466/1986 "2020-01-30T23:26:38Z")
1966 above. Please can someone tell us what’s happening and what your plans are for the future with this? It would be lovely to hear what the future is for merchant data. [Previous page](https://community.monzo.com/t/merchant-data-corrections/44466.md?page=95) [Next page](https://community.monzo.com/t/merchant-data-corrections/44466.md?page=97)