Mastercard dispute time - is it now shorter?

I’ve just been speaking to Halifax about a dispute that the merchant challenged. They say it’s 30 days for the pre-arbitration stage. I always thought it was 45 days for the initial dispute, and 45 days for pre-arbitration (ie when the bank challenges their challenge). But they say it’s 45 days + 30 days.

Is this new, or have I been wrong all along?

They were wrong. They apologised. It’s still 45 days.

1 Like