Marcus Bank


(Jonathon) #204

I think the problem is that the wording on our accounts does imply that the money will land in your account each month on the day you sign up. Not a few days later.

Account interest payments
Interest is calculated daily, and applied to your account monthly on the date your account was opened. So if you opened your account on 27 September, your interest will be paid on the 27th of each month. When that date falls on a weekend or bank holiday, the interest will be credited by the end of the next business day.


(Adam) #205

It’s appeared on mine.


(Kevyn) #206

Not checked mine before today.

35

Looks like they credit it from the account opening anniversary but maybe it takes a banking day or so to show up as @Rat_au_van states.


(Jonathon) #207

They really ought to change their wording then. It really doesn’t say that on the website.


(Kevyn) #208

It is accurate as legally it was credited on my anniversary day as my statement shows.

It just took a bit of time to update it. Could it be better? Yes.


(Jonathon) #209

Sorry, but no. If it takes a fair number of fairly smart folk here to wonder why it’s not in their account then it’s not worded right.

“Interest is applied from the day you open your account and is credited within X working days of account opening” is not difficult.

I hate people excusing terrible writing or innacuracy and just using the guise of “technical correction”. Sometimes it’s about the perception from a regular person reading it in a completely regular manner.

It says interest will be PAID on your monthly date or the next working day. PAID. Not applied up to. PAID.


#210

I was also expecting it to be there by 5/6pm yesterday

It wasn’t, but it is now showing.

I wonder if they are operating on US time.


(MikeF) #211

It was credited by the end of yesterday which was the next working day after the account anniversary. The words look fine to me. (It didn’t say ‘close of business on the next working day’ so I’d say they provided what they promised.)


(Jonathon) #212

Possible! That might make sense. Well, as an explanation.

Or something to do with the clocks going back? Trying anything here :joy:


(Jonathon) #213

Nope. I checked mine just after midnight and it wasn’t there. It was there this morning so it was today (2 working days later)


(#fullmonzo joint account since Aug18) #214

Mine is now showing and the credit date was three days ago (the date it should have been there) I guess this is good because the interest has now earned interest for three days even though I couldn’t access it :man_shrugging:t2:

Doesn’t feel very modern though, I mean this is a computer doing this, not a floor of bank clarks smoking cigars.


(Jonathon) #215

My credited date is fine and I expected that on the statement. It’s just when it shows up. They have also said on Twitter you would be paid on the monthly date or the next working day so while not in the slightest bit life changing, it’s still slower and I’m here because I want banking to be dragged into the 21st century.

Althoooough cigar smoking bankers in a basement is a very amusing thought.


#216

Have you provided your feedback directly to Marcus’ customer service yet? I’m sure they’d be receptive to it, especially given they’re only in their first month of operation in the U.K.


Marcus and Monzo
(Jonathon) #217

Yep have done :white_check_mark:


(Christopher) #218

Forgive me, but the level of pedantry on when interest actually shows up is making me chuckle. Interest is calculated and credited when they say it will be. Let’s all try to get some perspective…

Opening an account in approximately 60 seconds, using only your bank account details and mobile phone webbrowers is pretty 21st century to me. And then there’s the product; a market leading rate with instant access, no minimum deposits and a respectable upper limit on deposits. The oft pushed notion in this thread that Marcus is somehow legacy belies a lack of understanding of who and what they are. :vampire::octopus: yes, legacy no.

I’ve been (un)reliably informed it’s monkeys on typewriters @tobyadams


(Jonathon) #219

That’s your opinion. I just happen to disagree :slightly_smiling_face:

Having the “best” interest rate doesn’t mean they can do whatever. That’s how legacy banks work.

And of course I know this isn’t life changing. Neither is a lot of the little things Monzo do, but I believe that the little things can make a product better and this is one of them.

Take away the interest rate and there are other savings accounts that offer the same. They aren’t outlandishly different to a bank.


(Is Santa here yet?) #220

But it is a legacy bank. It’s Goldman Sachs. You can’t get much more legacy than that


(Jonathon) #221

Oh I know. I don’t have an issue with legacy banks, just legacy ways :slightly_smiling_face::+1:


(Adam) #222

I do get what your saying, as someone who’s marketing this account as anything but legacy they do something like this. However this is their first month of operation so hopefully it improves.


(Jonathon) #223

I’m sure it’s actually got an explanation :slightly_smiling_face::+1: