I on-boarded for the current account recently while spending some time on an island in Scotland. Although the internet there was slow( both through wifi and mobile internet) i was able to use most apps and web services well despite the slow loading times.
However the Monzo app seemed to suffer greatly in this environment. I was unable to perform some tasks on the app and annoyingly was unable to submit my ID and video verification.
Back on the mainland with faster internet i completed the on-boarding in seconds.
I was wondering if Monzo is testing it’s systems in low-connectivity environment or if there were plans to improve the experience there. I have little knowledge of these things but felt like simply increasing the time before time-out error might have been sufficient.