# Lost my phone cannot access account **URL:** \ **Category:** Help\ **Created:** [30 August 2020 09:45 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719 "2020-08-30T09:45:57Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Arthursmum](https://avatars.discourse-cdn.com/v4/letter/a/f08c70/32.png) [@Arthursmum](https://community.monzo.com/u/Arthursmum)\ **Post date:** [30 August 2020 09:45 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/1 "2020-08-30T09:45:57Z")
I have lost my phone and cannot access my account ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [30 August 2020 09:47 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/2 "2020-08-30T09:47:20Z")
Oh dear, I’m sorry to hear that. ---
**Author:** ![Tainted-Archer](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Tainted-Archer](https://community.monzo.com/u/Tainted-Archer)\ **Post date:** [30 August 2020 09:52 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/3 "2020-08-30T09:52:07Z")
If you’ve lost your phone. You can use [web.Monzo.com](http://web.Monzo.com) to access your account. I believe you’ll still require your email and password for that account to access your account. If you’ve got 2FA for your email and you don’t have another device with email access, you’re screwed… ---
**Author:** ![Tainted-Archer](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Tainted-Archer](https://community.monzo.com/u/Tainted-Archer)\ **Post date:** [30 August 2020 09:53 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/5 "2020-08-30T09:53:13Z")
Muhaha beat you to it! Yours is a bit more informative though! ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [30 August 2020 12:02 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/6 "2020-08-30T12:02:00Z")
Is there something specific you wanted to ask about? ---
**Author:** ![Demmedelusive](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/demmedelusive/32/62464_2.png) [@Demmedelusive](https://community.monzo.com/u/Demmedelusive)\ **Post date:** [30 August 2020 12:40 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/9 "2020-08-30T12:40:31Z")
Well that’s @Arthursmum judged 😒 ---
**Author:** ![Demmedelusive](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/demmedelusive/32/62464_2.png) [@Demmedelusive](https://community.monzo.com/u/Demmedelusive)\ **Post date:** [30 August 2020 12:42 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/10 "2020-08-30T12:42:34Z")
> [@Tainted-Archer](#): > > If he was a typical Monzo user I was assuming “he” is a “she”. Nice bit of Sunday support, eh? ---
**Author:** ![Brian\_L](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/brian_l/32/55084_2.png) [@Brian\_L](https://community.monzo.com/u/Brian_L)\ **Post date:** [30 August 2020 12:54 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/12 "2020-08-30T12:54:19Z")
I may be the exception here, but the first thing i’d do in this situation is look at the Banks website for help. Not go to a forum. All the information, as usual, is perfectly laid out [Monzo Help - Lost Phone](https://monzo.com/help/emergencies/lost-phone) ---
**Author:** ![Demmedelusive](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/demmedelusive/32/62464_2.png) [@Demmedelusive](https://community.monzo.com/u/Demmedelusive)\ **Post date:** [30 August 2020 13:01 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/13 "2020-08-30T13:01:14Z")
> [@Tainted-Archer](#): > > It was a joke I’m sure it was, but had you been genuinely asking the question, I doubt you’d find it funny. ---
**Author:** ![Tainted-Archer](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Tainted-Archer](https://community.monzo.com/u/Tainted-Archer)\ **Post date:** [30 August 2020 13:15 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/14 "2020-08-30T13:15:12Z")
I mean I was like the first person to post with helpful advice. My follow up with a joke. I was being helpful, then I made a joke. ---
**Author:** ![anon75400416](https://avatars.discourse-cdn.com/v4/letter/a/35a633/32.png) [@anon75400416](https://community.monzo.com/u/anon75400416)\ **Post date:** [30 August 2020 14:47 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/16 "2020-08-30T14:47:44Z")
> [@Tainted-Archer](#): > > It was a joke calm doon son It’s in the community guidelines how to treat people here. As has been discussed many times over the last few days especially, you cannot expect people to read sarcasm or tone in posts. Best just to avoid doing it > [@](#): > > - Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech. > - Don’t post anything obscene or sexually explicit. > - Don’t harass or grief anyone, impersonate people, or expose their private information. > - Don’t post spam or otherwise vandalize the forum. > > It’s best to avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was shown to your boss, family, or friends. When in doubt, avoid it. Apologies for taking this further off course. Hopefully the OP get’s their situation resolved ---
**Author:** ![Tainted-Archer](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Tainted-Archer](https://community.monzo.com/u/Tainted-Archer)\ **Post date:** [30 August 2020 14:52 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/17 "2020-08-30T14:52:04Z")
I like your trying to school me on rules when none of them come close to the comment I posted. If you chose to take offence, that’s your choice. But it was a joke, I think for most it’s obvious. If your joke odometer is broken that’s not my problem. The rule that’s even remotely close is the first which is 100% subjective. Depends where you live. Everyone that’s posted after my joke had completely taken it too far. You didn’t like it, fair enough. Flag it, move on with your life. But in the communities traditional fashion, loads of people are personally insulted, making a comment condemning it and causing a bigger scene than needed. Which is exactly what the problem, and ironically validated my original joke. ---
**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\ **Post date:** [30 August 2020 15:06 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/18 "2020-08-30T15:06:25Z")
Split this topic on 30 August 2020 15:06 UTC A post was merged into an existing topic: [Removed Posts - August 2020](https://community.monzo.com/t/removed-posts-august-2020/103221/74) ---
**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\ **Post date:** [30 August 2020 15:05 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/19 "2020-08-30T15:05:29Z")
I don’t know why folk are being so fractious of late. Thread closed. ---
**Author:** ![Peter\_G](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/peter_g/32/89632_2.png) [@Peter\_G](https://community.monzo.com/u/Peter_G)\ **Post date:** [30 August 2020 15:05 UTC](https://community.monzo.com/t/lost-my-phone-cannot-access-account/104719/20 "2020-08-30T15:05:31Z")
Closed on 30 August 2020 15:05 UTC