Logged in with wrong email and cannot use app

Help
1

Hi,

I used the wrong email to login to the IOS app and now I’m stuck in the waiting screen. I cannot use the app since it does not let me logout and login again with the correct email. This happened a few days ago an I was hoping the problem would go away in a couple of days, but this is not the case.

Thanks

2

Uninstall and reinstall the app?

Email help@monzo.com and they’ll sort you out

3 Likes
3

Uninstall/reinstall will fix it.

2 Likes
4

It’s the app version of turn it off and turn it back on again :grin:

imagehttps://media.giphy.com/media/F7yLXA5fJ5sLC/giphy.gif

3 Likes
5

iOS settings > Monzo > Reset session? Then force close and reopen the app :slightly_smiling_face:

4 Likes