Complaint update:
Exec team called. Additional £150 goodwill for the service issues and length of time to try and resolve.
They’re saying what hasn’t been done is a brand new card order all cards since February have solely been replacements and he said some customers with similar issues have had this resolved by this “new card order” process.
I’m not convinced because I opened a brand new account and that new card didn’t link either.
Whether the main account issue carries through to other accounts, I’m doubtful.
They’re saying there’s absolutely nothing wrong with my account, but reiterated they don’t have to offer Apple Pay anyway (I know this).
So will see next week.
Previous replacements arrived anyway.