Lloyds Banking Group Chat

Lloyds launching their own travel booking service in app

I tried it for a KLM flight I was looking at, was more expensive and I doubt even with the best price guarantee they would have matched it, and then it’s only a credit voucher, so not sure it’ll be great value.

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Closed my Premier account today.

Apple Pay is a requirement and no one at Lloyds seemed to know what was going on.

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@Boring any idea when reordering is coming back, been quite a while since it was removed now :sob:

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I wonder if reporting this to MSE might make a difference. Martin Lewis talking about it would put things in a different light, if only from a PR save face perspective. I understand we may be a minority, but Lloyds Bank shouldn’t shrug off customers either.

My complaint advisor insisted that while they’re perfectly aware of this issue, he said it’s a common thing with other banks too. I for one am not aware of this happening elsewhere..

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100% happens with other banks. My NatWest cards won’t add to Apple Pay either.

I can live with reorder not coming back, fixing light/dark mode would be ideal. I’m hoping they will eventually fix it so you can choose light mode even when the phone isn’t.

Things like this are super jarring.

Also, I realised it doesn’t show you how much cash back you’ve earned on premier so have to remember to switch to the CC once you’ve hit the £10 limit.

On a side-note, booked fast-track for a recent holiday and it could’ve have been easier to book and use. I did the typical thing and forgot it’s the boarding pass not the dragonpass QR code it wants.

I get those when setting up a new iPhone every year with other banks too but sorts itself out. With the iPhone 15 I tried to see if the limiy for cards in wallet had been raised so I went hard and added 29 cards. Many of them including some from LBG gave those errors on first few tries. I left them alone and tried again later and went through.

Well I’ve had my iPhone for 5 years now and was never able to add any Lloyds Bank cards to it (3 cards from 2 accounts, including most recently the premier one). Never had any issues with 15-20 cards from other banks.

I am pretty sure this will sort itself out when I’ll change the phone, but that’s just not right.

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No 100% - it’s really poor but it’s not just a Lloyds issue. Cards used to add fine for me - no issue. Now for some reason can only add to my watch with no issue. All other cards across visa and Mastercard - all banks have the error message. Only weirdly now works with Monzo. Strange world we live in!

I have Visa and Mastercard working for:
Nationwide
NatWest
Monzo
Chase
Barclays
Santander
HSBC

For Lloyds I can add my Cahsback credit card (Mastercard) but not either of my Visa debit cards.

I only keep about 5 cards in my Apple Wallet and have no issues with other banks when I add or remove them, ever.

Only Lloyds have an issue and they haven’t got a clue what to do about it.

I am wondering if anyone at Apple has ever bothered to look at logs for Apple wallet for anyone who has raised issues about adding cards to wallet. I have seen it too with some Americans complaining about a similar error message when adding cards and their banks neither have a clue.
I think if anyone knows where the logs for wallet are stored, they can punch them into ChjatGpt and see.

Apple have no control over it. I’ve spent hours between Lloyds and Apple both originally blaming each other.

It’s a Lloyds problem, but given it’s almost been a year since I’ve had problem, I don’t believe they’re in a major rush to fix it.

Having said that, they are working on it apparently, not sure why it’s taking so long.

Does anybody know anyone at Lloyds? If so get them to have a look at this thread! :grinning_face_with_smiling_eyes:

All I was saying is the logs could have something pinning down the problem but none of the two responsible parties is looking at it

Apple do not get involved with the logs. Apple don’t authorise the card. Apple don’t approve the card. It’s card issuer and Visa.

Visa won’t talk to consumer, they never seemingly responded to my requested raised through Lloyds to them either.

Lloyds are aware of the problem, and are working through it. Whatever the problem is likely ever won’t be put out here because it may pose risk in some form.

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According to Lloyds it’s all down to security and risk what the ruddy hell that means total nonsense if you ask me but that’s what the woman dealing with my complaint told me also blamed it on the influx of customers

Influx? :joy:

No, just poor systems.

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So has anybody actually got anywhere with this? Or just some people at Lloyds saying they know about it and are working on it and most people at Lloyds saying they don’t know what the issue is?

Be nice if there was a clear path to a resolution