# Live chat

**URL:** <https://community.monzo.com/t/live-chat/116454>\
**Category:** Help\
**Created:** [13 April 2021 13:22 UTC](https://community.monzo.com/t/live-chat/116454 "2021-04-13T13:22:05Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Mitch\_allmark](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@Mitch\_allmark](https://community.monzo.com/u/Mitch_allmark)\
**Post date:** [13 April 2021 13:22 UTC](https://community.monzo.com/t/live-chat/116454/1 "2021-04-13T13:22:05Z")

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How do I access the live chat? With 1 Monzo worker

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [13 April 2021 13:22 UTC](https://community.monzo.com/t/live-chat/116454/2 "2021-04-13T13:22:59Z")

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Go to the help section in the app and search for ‘contact support’

Although the 1 worker is optimistic

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**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [13 April 2021 13:35 UTC](https://community.monzo.com/t/live-chat/116454/5 "2021-04-13T13:35:31Z")

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> [@Mitch\_allmark](#):
>
> How do I access the live chat?

It’s not live chat, really. You send a message and wait for a notification that someone has replied. It might be minutes, it might be hours.

As for one Monzo worker; it depends on the nature of your query.

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [13 April 2021 14:37 UTC](https://community.monzo.com/t/live-chat/116454/6 "2021-04-13T14:37:40Z")

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> [@ndrw](#):
>
> Well, it is always one worker
> 
> one at a time

Monzo group chats are something I didn’t know I needed until now. I might start a feature request 😆

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**Author:** ![bdkeita](https://avatars.discourse-cdn.com/v4/letter/b/6bbea6/32.png) [@bdkeita](https://community.monzo.com/u/bdkeita)\
**Post date:** [6 April 2025 16:54 UTC](https://community.monzo.com/t/live-chat/116454/7 "2025-04-06T16:54:38Z")

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I cannot received payment from money won on football betting

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**Author:** ![Doug\_hboy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/doug_hboy/32/109151_2.png) [@Doug\_hboy](https://community.monzo.com/u/Doug_hboy)\
**Post date:** [6 April 2025 18:26 UTC](https://community.monzo.com/t/live-chat/116454/9 "2025-04-06T18:26:58Z")

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What is this link and how did you get it?

> **[Contact Monzo via Chat | Quite Yellow Studio](https://quiteyellow.studio/contact-monzo-via-chat/)**
>
> Source code generated using layoutit.com

Why can’t this link be accessible within the app instead of searching for it?

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**Author:** ![Doug\_hboy](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/doug_hboy/32/109151_2.png) [@Doug\_hboy](https://community.monzo.com/u/Doug_hboy)\
**Post date:** [6 April 2025 21:23 UTC](https://community.monzo.com/t/live-chat/116454/11 "2025-04-06T21:23:02Z")

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Thanks. It’s very useful 😁