You could have waited for a council tax bill, it will be there soon.
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That seems a lot for a change of address. Even with major banks you can just do it online.
Kroo did this to me, and I replied saying it’s a change of address not a mortgage application so they gave in and just updated it 
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No bank has ever asked for proof of change of address from me. Just tap online and move.
They had no issue at all with just cancelling my account based on a quick email though! Possibly just a dodgy/lazy Customer Service agent who picked up the email and thought it would be easier to stick in a standard template asking for more security rather than applying any logic and realising that if someone has just moved, there’s unlikely to have any bills yet but also might also want to get their bank account address updated ASAP to avoid potential fraud issues….
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DD’s now live. Payments · Personal · LHV Bank
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Interest rate now 4% 
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