Labs Feedback: Joint Accounts 🤝


(Jack) #508

Hi @sammyv6s

From my understanding there is no need to have the test flight app installed anymore for access to joint accounts. You can just turn it on in the Monzo Labs settings right from the app store version.

Joint accounts act like two separate accounts, you will have a card for each :slight_smile:

Not a problem ask away!


(Sammy) #509

Ah ha, you’re right, its in the Labs section :slight_smile:

Thanks for confirming!


(Sammy) #510

Is this to say you can only transfer £200 or more between your regular account and joint account?


(Andy) #511

You can transfer anything from 1p upwards however you’ll only be able to set your summary start date based on a transfer over £200


(Sammy) #512

Perfect, thanks for confirming.


(Sammy) #513

Perhaps some feedback.
I’ve just created a joint account - the on boarding wizard very straight forward. But after I’ve requested my card and set my pin, nothing seems to have changed within the app / I’m not notified anywhere that the card is on the way and I can’t see the Joint Account under the accounts tab.

I know there are probably things working behind the scenes, but it kinda feels like the process to create a joint account didn’t work as there is no status.
Unlike when you first create a Monzo account you can see ‘activate card’ so you know you’re waiting on the card and Monzo isnt waiting on more information etc


(Is Santa here yet?) #514

Has the person you’re creating the joint account with agreed? Think that’s when you get the confirmation


((╯°□°)╯︵ ┻━┻) #515

This.

If memory serves me correctly it tells you on the last screen of your setup that it needs the other person to confirm and setup their details too. You can see the status within the app too - it says something like “pending other persons confirmation”. Once they’ve done their bit you will get an alert telling you that your account is being setup and shortly after you’ll have the option of adding your card under the account tab.


(Sammy) #516

Ah perfect
She’s at work so probably not. I’ll check on that :slight_smile:


(Adam Kendrew) #517

Once she accepts at her end, you’ll get a feed notification like the below :slight_smile:


(Sammy) #519

Oh it’s updated now :slight_smile: I guess I was expecting something like “Waiting for x-person to accept” or something. But nonetheless, very easy process!


((╯°□°)╯︵ ┻━┻) #520

It does say that if you look at your account before she accepts :rofl:


(Sammy) #521

If it did, it was really well hidden!
I tried looking for something along the lines of that message on the Account tab, the feed, Summary and payments - nada :frowning:


((╯°□°)╯︵ ┻━┻) #522

I saw it when I applied a few weeks ago but I can’t remember where it was :smiley: I’m on Android if that makes a difference but I assume it would be in the same place for IOS.


(Paul) #523

Will we also get an updated Widget (I’m using iOS) which will show more features including both CA and JA balances and maybe last 3 or 5 purchases?


(Richard Bairwell) #524

I know it’s been asked before, but can the ‘Notifications about transactions’ toggle switch be account independent? My wife doesn’t care too much about the transactions in the joint account and actually gets a little bit of a shock when Monzo ‘bings’ unexpectedly because of it.


#525

Quick question re card names. Thought it would be more appropriate to post here rather than the other names on cards post. Will there be an option for two names on the cars e.g. mr/mrs & mrs/mr?

For example:
imagehttps://cdn-images-1.medium.com/max/1600/0*kcDye6v92-Wh62PW.


(Is Santa here yet?) #526

Well there won’t ever be titles as they don’t ask for gender information. The new card only had one name on the preview so doesn’t look like something they’re planning


#527

I tried to avoid revolving the question around gender! So perhaps I should be asking if two names will be allowed on the card similar to how the statement is done?!


((╯°□°)╯︵ ┻━┻) #528

You each get a card with your own name on it. Not both.