Labs Feedback: Joint Accounts 🤝

Jackcrwhitney · 20 July 2018 06:30

They are on the way! Not sure of a timeline though.

M1cky · 20 July 2018 07:30

Totally agree something needs to be done here. When you login to an app for a traditional bank the first thing you see if an account overview with all your accounts and the balances for those accounts.

tjvr · 20 July 2018 07:36

there is no notification within the Joint Account section saying ‘Welcome to X country’

Trip reports are currently turned off for joint accounts, because there was some rather nasty behaviour when your partner was in a different country…

glasgow · 20 July 2018 07:42

Nasty behaviour because partners didn’t know their other half was in another country or because the monzo app was like wtf?

tjvr · 20 July 2018 07:45

Rather than a single “trip to France”, you’d have many small trips, as it processed transaction/location updates for each user in turn… you’d constantly have trips starting and ending…

SWPhilosophy · 20 July 2018 08:26

I’m really pleased with the new Joint Account, for what it’s worth. Both my partner and I were delighted at how easy it was to set up. I agree that being able to view all your accounts from a single screen would be good, but it isn’t that important to me.

More important to me is that it shows that Monzo’s listening. I seem to remember for a while people asking for joint accounts while Monzo dug their heels in saying that they were going to work on what people really needed instead; and then coming up with things like the pulse thing for tracking spending, which is entirely useless as far as I can tell. So a big BIG thumbs up to Monzo for implementing this.

TomoJSnapey · 20 July 2018 08:42

Are we able to setup direct debits on joint accounts?
Me and my partner like to have our shared bills come out of our shared account!

Reck · 20 July 2018 08:46

Once all the joint account missing features are in place and it’s been released from the lab will new features be added to joint accounts & single accounts at the same time going forward? For instance I see that scheduled payments into pots has now been added, can we assume that these sort of announcements will apply to both account types going forward?

I hope we don’t get in another iPhone\Android situation where Android users were always waiting for features to be added after already being available on iPhone.

In other words I hope joint account users don’t end up being second-class citizens to single account users.

glasgow · 20 July 2018 08:50

Yeah it’s a fully functioning bank account so you can set up direct debits etc.

glasgow · 20 July 2018 08:52

Definitely agree on this one - I hope that have learnt from the Android/iOS parity issues and will ensure there’s always Sole/Joint parity

Terra_cotta · 20 July 2018 09:34

I agree, I’d also prefer my joint account to show up like a card on the summary pane like my single card does, and then for it to always default to the same account when I log in, rather than the last account I was using when I logged out

cookywook · 20 July 2018 10:33

Today’s update!

We’re still hearing your feedback about swapping between accounts being confusing
- We’re planning on revisiting all designs for the whole flow and see where we can make things clearer. Stay tuned.

kelvinpapp · 20 July 2018 10:56

I don’t think the pulse graph is “missing” from the JA, I think it’s probably just the case that there isn’t enough data for it to display. I’m 3 weeks into a regular Monzo account and don’t have it yet

Scottiedogg14 · 19 July 2018 19:36

I’ve recently got my joint account card. I’ve not moved over fully to Monzo yet. One suggestion I’d make is that it’s easy to change between accounts with maybe just a swipe on the card on the first screen

Lees · 20 July 2018 15:08

Is it possible? I don’t see the option when I tap on the transaction like I do on my sole account.

Thanks!

nickh · 20 July 2018 15:08

I see it on mine.

I’m on the iOS TestFlight version.

glasgow · 20 July 2018 15:21

Yeah it works fine here on mine which is the normal release one from the App Store

Lees · 20 July 2018 16:01

Weird. I just asked support and they told me it’s not available on joint accounts yet. Kinda annoying as I’ve moved our direct debits and subscriptions over and now can’t mark anything as recurring

fathom90 · 20 July 2018 19:16

Is there an easy way to schedule payments into the joint account? I can only see this being possible by entering the joint account sort code and bank number?

Brian_L · 20 July 2018 20:32

Pleasantly surprised today to find that the app allowed me to send money from my joint account using previous history that I last used on my personal account… saved me a few mins in trying to hunt down sortcodes/acc no’s