Kroo Bank chat

I would imagine there’d be some sort of regulatory oversight and approval with any takeover, and they’d probably just say nice try but no. Otherwise I’d have expected them to have done so already.

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I’ve had no issues with Kroo…

Was using them as a ‘savings account’ for a period of time until I switched over to Chip.

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So I am still using Kroo and things seemed to have really improved. However, today really is it.
My salary has been flagged for review AGAIN!

I’ve now received an in-app chat advising me to confirm the full name of the organisation which is easy enough but also the date of birth of the sender.

Absolutely unbelieable. Currently in a queue to get through to their support… 22 mins and counting

Bin them. Bin them now.

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How ridiculous. But you really should’ve left them a long time ago… as should have everyone else.

Are you paid by BACS or Faster Payments?

Until you decide to stay again and it happens next month! :joy:

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Lesson learnt this time though!
I get paid via BACS.

The ridiculous thing is the transaction clearly had my employer name on it so the follow up message was literally to type the exact same name on the transaction which I am not sure what that would even have proved in all honesty!

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Not to mention it’s a BACS payment. Commonly used for salaries and not much else…

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Respect for sticking with them but it’s time lol.

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It’s also time for them to go the way of Tred or to be bought by someone looking for a banking licence.

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I was about to ask who Tred were, then I realised that that was the point.

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There’s a thread on Tred!

They’re the environment focussed Monzo wannabe who launched to much fanfare, then quickly pivoted to charging people £5 for the privilege of a basic emoney account before realising that people don’t want that and so:

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Kroo raising interest rate again from 1st july to 3.85 %

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Need Monzo to please keep up :sob:

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Just thought I’d keep you all posted on the latest update to my Kroo saga!
I had referred the complaint they might or might not have upheld to the obudsman and we’re now in the final stages… They are just awaiting some information being sent over from Kroo.

Why do I have the feeling that might take a while!!

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Interest rate raised to 4.10% AER from 1st July

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You still using Kroo? :grimacing:

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Okay, how do we stage an online intervention?

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No intervention needed… I just have the app still installed and got a notification haha!!
I left them last month after my salary shambles :slight_smile:

(I am still waiting on a reply from them regarding this mind you… the message was send on the 27th April so I’ve gave up expecting a reply now)

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I signed up for the £5 bonus - moved my savings over from Tandem as it gives me that real instant access…

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Is the instant access not instant?

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