Known issues / bugs πŸ›πŸœπŸž

(ole) #1

List of known issues / bugs
(Updated regularly)

Card usage

  • Topping up with a credit card is NOT supported. It has to be a debit card.
  • Because it is a prepaid card, ATMs will say that you might be charged for cash withdrawals but don’t worry, you are NOT!
  • Mag stripe ATMs will not work with our card (particularly annoying in America)
    *Monzo cards don’t support cash back services whilst operating on a prepaid card scheme
  • Casinos will not allow withdrawals from the Monzo card due to the card not having a name on it (required for verification)
  • Cards only work at ATM’s showing the Mastercard symbol (There have been issues with Link cash machines)
  • Cards may not work at Verifone contactless payment terminals

Known Issues + Bugs iOS Specific ο£Ώ

Known Issues + Bugs Transport :blue_car:

Known Issues + Bugs Online/Apps/Bills :computer::iphone::electric_plug:

Known Issues + Bugs Retail/Food Vendors :handbag::pizza:

After 6 weeks of use
Tesco Self Service Checkout
Card declined reporting
Mondo on TfL Busses
Declined or returned transactions are still counted as Outcome
Contactless payment declined in superdrug
Using Mondo for pay at pump petrol
Declined transaction at 'pay at pump'
Mondo with Betting Accounts
Tesco Self Service Checkout
Winding down of prepay card
TfL. Train Oyster checking
Card declined at Car Park payment machine in Basingstoke
Manchester Metrolink Tram service
Request: Public Mondo Bug Tracker
Already have a Mondo Card & Android App
Top up via card
Card declined in Morrisons
TESCO pay at pump
Troubleshooting Why Isn’t This Feature Working / Available? :spy: (open Wiki)
Couple of questions/ideas
Credit card top ups via Apple Pay?
TfL Revenue Inspection Fails [Prepaid Beta]
EDF Energy card declined
Monzo in the USA - 3
Still instant notification of payment when current account arrives
:mexico: Monzo in Mexico [Discussion]
Can I use Monzo like a regular debit card in shops abroad?
Credit card transfer
Spotify not accepting Monzo card despite receiving active card check
(Tristan Thomas) pinned globally #2

(Richard Owen) #3

I actually really like that. A clean and simple integer of what I’ve spent in a day. Unless you’re a train spotter, does anyone care what pence they’ve spent in a day?

Maybe a long-press to show the pence (or customise that experience in a settings page).

(ole) #4

So did the designer :smiley: - but we have had many complaints that it is confusing so we are changing to show the exact amount but trying to make it as uncluttered as possible…

(James Allison) #5

The updated balance format looks really good

(willrax) #6

Yep. Much clearer :slight_smile:

(Tristan Thomas) #7

As of the newest update yesterday (version 149), your international transactions should show the amount in the local currency as well as in GBP! :money_with_wings: Shout out to @oliver for his work on this :clap:

(bedfordsean) #8

Used my card for the first time today (internationally no less!). All working as expected - really liking the display of both currencies - and the good conversion rate!

Found a small bug in the initial β€œuse your card for the first time to unlock the app screen”. Opening the app on this screen will pause any playing music for some reason - I’m guessing there is either a sound that’s supposed to play, or the CoreAudio library is being unnecessarily invoked.

Unable to use card with Sage Pay
(Tristan Thomas) #9

Great, glad it worked well @bedfordsean :slight_smile: The pausing music is a known bug and @james is working on it I think. Thank you!

(James Billingham) #10

Deliveroo seems to have just stopped working with my Mondo card. Any known issues with them?

(Tristan Thomas) #11

Hey @billinghamj, was that just now or in general?

(James Billingham) #12

Just now - tried 3 times and the transaction was declined each time. Previously have used Mondo with Deliveroo with no problems.

(Tristan Thomas) #13

@billinghamj: Sorry about that - we’re currently experiencing an outage and I’ll post more details here. Will let you know as soon as it’s back up and running!

(James Billingham) #14

Ah okay. I did wonder if that might be the issue, but didn’t see any status updates.

Might be useful if you had some kind of automatically-updating status page?

(Tristan Thomas) #15

Yes for sure - it’s in the works :slight_smile:

(Alexander Page) #16

I have found what I believe to be a small bug. Apologies if it’s been mentioned elsewhere.
After typing in a search criteria, when you scroll through the list of transactions the cancel button gets disabled.

This means you need to tap back on the search bar before you can hit cancel.

(James Billingham) #17

Another to add to the list of merchants who don’t support the Mondo BIN/IIN: Tesco Bank (for paying balance off a credit card)

Edit: have tweeted at them about it.

(ole) #18

Thanks James! Have added them to the list.

Card surcharging by merchants
(Tristan Thomas) #19

Some fixes in the newest app update to these - playing music should no longer get paused for example. We also now have new chip settings for all the cards we’re giving out which means your first few contactless payments should no longer be delayed and your first purchase can now be contactless :slight_smile:

(ole) #20

No more blue place holder icons in the feed!