To be honest I don’t know if you’ll get to speak to them, and don’t care about your urgent pressing problem
Least you’re honest, how are you contributing in a way that helps again?
I do care that the service from my bank is not great. But you know what, reading your posts has actually made me care a bit less about that.
Reading this has made me really believe this “fandom banking” is beyond toxic.
So in a way you’ve succeeded in improving my perception of their service.
When you do get to speak to someone do try to approach the conversation a bit better than you have here otherwise yeah, they’ll terminate the call.
When you try and justify this nonsense, try and take a step back and realise that Monzo get it wrong and have a long way to go.