# It's not gone right for me, but loving it already **URL:** \ **Category:** Monzo Chat\ **Created:** [10 August 2016 19:19 UTC](https://community.monzo.com/t/its-not-gone-right-for-me-but-loving-it-already/5104 "2016-08-10T19:19:54Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![anon22488264](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@anon22488264](https://community.monzo.com/u/anon22488264)\ **Post date:** [10 August 2016 19:19 UTC](https://community.monzo.com/t/its-not-gone-right-for-me-but-loving-it-already/5104/1 "2016-08-10T19:19:54Z")
From setting up to receiving my card. It was an absolute breeze. Activated my card and took it for a trial run to McDonald’s naturally. Contactless didn’t work, chip and pin didn’t work. Used the help me feature. Messaged. Was messaged back and ordered a new card in minutes. I had a similar experience with Barclays 3 days ago with their in app chat and I was cut off twice. Blunt bot like service. Whereas with Mondo despite my circumstances. Was a joy. I’m excited to re start my journey with Mondo. Consider keeping the name Mondo though. Once you have the banking license. It can be one word. MondoBank. ---
**Author:** ![billinghamj](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/billinghamj/32/131_2.png) [@billinghamj](https://community.monzo.com/u/billinghamj)\ **Post date:** [10 August 2016 20:12 UTC](https://community.monzo.com/t/its-not-gone-right-for-me-but-loving-it-already/5104/2 "2016-08-10T20:12:09Z")
They have to change it sadly. It’s a trademark held by another company. ---
**Author:** ![anon14264796](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@anon14264796](https://community.monzo.com/u/anon14264796)\ **Post date:** [12 August 2016 01:10 UTC](https://community.monzo.com/t/its-not-gone-right-for-me-but-loving-it-already/5104/3 "2016-08-12T01:10:42Z")
I hate the name so I’m glad it’s changing. A friend of mine laughed when I showed her the card . 😩😩