hello community, I need to know if someone can help me.
before the start of the quarantine, I bought a ticket with a company called “Edreams” (the worst of all) my ticket was left in the air due to all the problems with the company (0 response from them) i talk to monzo claim my money And they told me to make the corresponding complaint showing all possible information about the purchase of the ticket, the flight confirmation and many other images which I have already done more than 1 time. They told me that I would have an answer in a period of 2 to 4 weeks. It’s been almost 2 months and I still couldn’t get my money back, I don’t have the option in the app to be able to chat with them again, someone has some advice to give me (legally if I’m right and I didn’t take my flight which I bought with monzo, they corresponds to return the money)
I really appreciate any kind of help!**