Issue when topping up to verify account


#1

App not allowing me to top up with the initial £100 necessary to send my card out. tried on two devices and networks and keeps saying the network was lost and going back to the page where i enter my card details


( related to Monzo CEO, Investor in Monzo ) #2

email help@getmondo.co.uk they will sort you out


(Andrew Ross) #3

You might also be able to access in-app support which is very helpful.