Issue:
The issue is that when selecting a transaction you have an issue with on the chat. The ones you paid using a virtual card from pot with don’t show, so it won’t let you start a chat.
**Details to reproduce:Go to help > Type in contact us > Start a chat > issue with transaction > select transaction = no virtual card from pot ones showing
OS: 16.1.2
Device: iPhone XS
**App Version:5.4.0
Screenshots:
Ignore last message, I misunderstood.
Can you not go to transaction and tap “Something wrong? Get help” at the bottom
Sadly I can’t as it only allows me to select fraud. But I made the transaction.
The store is saying the payment failed and shouldn’t have left my account and if it did I should I already received it back as they rang me and forced me to pay it again. So technically I need to enquire about the original one.
It was with Very and funnily enough every single time I use a promo code, my payment fails and they ring me to pay it again but when I don’t it goes through but usually it instantly bounces back.
7/30 days for a pending Auth to drop off. Has either of those passed?
It hasn’t
I’d wait 7 days then look to reach out if not released by then.
Only ever really seen Uber take 30 days, never understood why it was variable in some merchants.
Thanks.
I’m probably gonna raise a complaint with very over it, since like I say it always does it when I use a promo code. The moment the number rang i actually said I’ve been waiting for you. Each time they blame a different excuse
Sounds a poor show.