International payments pending

hi all, i am sure this might not be a new topic but i am a new user and actually used the international payment option today for the first time.
i didn’t get a confirmation as if the payment was actually processed and then the money are still in my account as well.
could the transaction still be pending? where can i see that… should i just try again to send the money… i am confused.
any ideas would be greatly appreciated.

thank you all!

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I’ve moved your query to the help section

I’m not sure the answer, but use in app chat to ask support.


Before you try and send the money again, send us a message in the Chat or give us a ring and we’ll be able to take a closer look.

We can give you the TrasnferWise payment reference ID and you can use this to get a timeframe for when your payment will arrive (it is has been sent successfully)

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thank you Leokop! i will definitely keep that in mind next time.
it worked out in the end so all sorted :slight_smile:

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thank you Kolok. in the end it worked out. it just took a bit longer than the normal in store payments that appears instantly in the app.
I think i got the confirmation 1 hour later or so and the person that i sent the money to received them alright.
so all good :slight_smile:

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Glad to hear it all worked out without too much fuss!