Including Symbols when Setting Up A Payee


(Simon) #1

Just tried setting up a new payee but it doesn’t accept the ampersand, my legacy bank does. Not sure if this is an issue though as I can probably just type ‘and’.
edit my mistake, this​:point_up_2:t3:does work (I had the account number wrong :speak_no_evil:)

Also, the reference field does not allow punctuation. Again not sure if a :ant:. My legacy bank definitely allows it.

Loving my current account already though :tada::tada::tada:


The Monzo Current Account Preview
(Sy) #2

A reference field should allow punctuation, e.g. “-”, “/”, “+” etc. There are industry specs for things like Bacs, Chaps, FPS, Sepa etc, and it details in these specs field length and accepted characters.

FPS specs can be found at http://www.fasterpayments.org.uk/membership/scheme-documentation

Also earlier this year BACS and the Faster Payments scheme released a mapping tool to enable developers to convert the existing ISO 8583 message protocol to the internationally recognised ISO 20022 standard.


(Simon) #3

That’s what I thought. Can’t put in a ‘,’ though.
One of those little things to iron out before full launch :rocket:


(Marta) #4

@SeMond Did you report this via in-app chat? I’m not sure if the team sifts through forum posts, but they will surely acknowledge after report via app. :slight_smile:


(Simon) #5

Not yet as support only available 9-6 and there’s no rush for me.

Ampersand in the recipient name does work, I put in the wrong account number by accident :speak_no_evil:

Will report reference field tomorrow


(Marta) #6

Ah, I see. :smiley: Just to clarify, sending a message is available all the time, but Staff reads/monitors/replies 9-6. :wink: What you send now, will be simply read tomorrow.


#7

You can report anytime, they will just pick it up when they are next in.


(Simon) #8

:grin: should have known that.
Thanks :pray: Guys


(MikeF) #9

For reference (pun intended) I’ve just caught up with this one too.

A standing order to transfer money to a Nationwide child’s ISA uses an account number containing a ‘/’ as the reference. Thus the inability to enter a ‘/’ character in that field makes things a bit tricky.

I’ve set mine up with a space so don’t know whether the money will arrive or not!

I’ll see what the support guys have to suggest when they get in on Monday.


#10

I’ve successfully transferred in to my children’s Junior ISAs with Monzo CA. You don’t actually need the / for it to work. The reference I used was just one long number.


(MikeF) #11

I hoped so but thanks for the positive confirmation and reassurance!


(Simon Enoch) #12

I’ve just experienced this issue. My payee reference requires a “/“ however I was unable to use it. Ideally this needs to be ironed out.


(Lewis Fleming) #13

Try and use the apostrophe on the payments reference field (send via bank transfer) and it simply switches the keyboard back to letters.


(MikeF) #14

I raised this in app when I noted it (above) and I was acknowledged to be an implementation erro on Monzo’s part. I have no ETA for a fix though.


(system) #15

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