# In-app chat **URL:** \ **Category:** Help\ **Created:** [7 December 2017 13:15 UTC](https://community.monzo.com/t/in-app-chat/29060 "2017-12-07T13:15:26Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![jzw95](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/jzw95/32/5896_2.png) [@jzw95](https://community.monzo.com/u/jzw95)\ **Post date:** [7 December 2017 13:19 UTC](https://community.monzo.com/t/in-app-chat/29060/2 "2017-12-07T13:19:37Z")
Unfortunately, the in-app chat is currently supplied by a third-party called Intercom, and it’s pretty clunky. This is yet another item in a list of annoyances. Here’s the things I’ve had problems with (click the 🔽 to see the list): > [@Improved chat/support system](https://community.monzo.com/t/improved-chat-support-system/3001/8): > > It doesn’t seem that there’s been any progress on improving Intercom in the past 18 months, and I have to say that it sticks out because the rest of the Monzo app is so slick and friction-free. Intercom, on the other hand, always feels like a hassle to use. In no particular order, issue I have with it: As discussed above, the navigation is counterintuitive. Even after using it for months, I sometimes hit the wrong button and go back instead of getting out of the chat system, or vice-versa. Bac… The good news is that we should see an improved tool at some point next year. > [@Intercom issues](https://community.monzo.com/t/intercom-issues/26670/8): > > Sure - Intercom isn’t a long term solution for us blush A lot of our operations tools are already done on our own custom platform. We hope to move everything to that platform over the next year or so. --- _[View the full topic](https://community.monzo.com/t/in-app-chat/29060)._