# Impossible to raise a dispute in the app

**URL:** <https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021>\
**Category:** Help\
**Created:** [20 October 2023 14:43 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021 "2023-10-20T14:43:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![35202](https://avatars.discourse-cdn.com/v4/letter/3/f4b2a3/32.png) [@35202](https://community.monzo.com/u/35202)\
**Post date:** [20 October 2023 14:43 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/1 "2023-10-20T14:43:28Z")

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Hello I had an ATM fail on me twice then still take the money.

When clicking something went wrong I’m told to wait 7 days which I’ve done and it’s still not come back.

But it’s impossible to raise a dispute. The only options I have are “I wasn’t at this location” and

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [20 October 2023 14:59 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/2 "2023-10-20T14:59:31Z")

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Help \> type “Contact” and press “Contact Us”

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**Author:** ![Ktoralar](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Ktoralar](https://community.monzo.com/u/Ktoralar)\
**Post date:** [12 January 2024 11:32 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/4 "2024-01-12T11:32:02Z")

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Same thing’s happening to me and I’ve been waiting for 3 weeks for “a specialist team” to get back to me, despite reminding them almost every day. Any progress from your side? It’s so frustrating.

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [12 January 2024 11:48 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/5 "2024-01-12T11:48:03Z")

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Your situation is different to what the the OP is asking.

Theirs was starting a dispute, yours is chasing progress. Unfortunately sending more messages doesn’t bump you up the queue, they will respond when they have time to review or an update to give.

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**Author:** ![Ktoralar](https://avatars.discourse-cdn.com/v4/letter/k/76d3ee/32.png) [@Ktoralar](https://community.monzo.com/u/Ktoralar)\
**Post date:** [12 January 2024 11:59 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/6 "2024-01-12T11:59:28Z")

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I’ve been chasing them about how to start a dispute because I don’t have the option to do it either on my app.

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [12 January 2024 12:01 UTC](https://community.monzo.com/t/impossible-to-raise-a-dispute-in-the-app/155021/7 "2024-01-12T12:01:23Z")

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Is it from an ATM?

If it’s a normal transaction, scroll down and report it in that specific transaction.