I can access the app and I can use the card but, after receiving an advertising about switching energy, I can’t see any information. See the picture attached. I can’t do anything. No access to Home page, nor account …! When I tried to check all the menu options appear an error message: ‘Sorry there was a problem. … contact with us’
- Remove the app
- Restart your phone
- Re-install the app
Usually fixes issues like this
He’s right. You could try force closing it first. Might work.
I had that same problem I just closed from the background and it worked fine
Hey @patora - Sorry about that, that’s quite strange.
As per the above posts, an uninstall/reinstall of the app should do the trick here.
I reinstalled the app and now is running ok. Thank you.