# I'm stuck - I've just joined, card hasn't arrived and card re-order button doesn't work **URL:** \ **Category:** Help\ **Created:** [27 July 2021 10:24 UTC](https://community.monzo.com/t/im-stuck-ive-just-joined-card-hasnt-arrived-and-card-re-order-button-doesnt-work/120649 "2021-07-27T10:24:40Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/111540_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [27 July 2021 12:16 UTC](https://community.monzo.com/t/im-stuck-ive-just-joined-card-hasnt-arrived-and-card-re-order-button-doesnt-work/120649/8 "2021-07-27T12:16:22Z")
I’m experiencing a similar issue. My Joint Account card expiry is looming and I got a notification in-app to order a replacement, which I did. I was shown a delivery date of ‘by Sunday 25th July’ Sunday came and went without any card delivery… now the feed item shows: ![Screenshot_20210727-130203](https://global.discourse-cdn.com/monzo/original/3X/c/4/c4c2268d31ba80e5d675e73f689276dc292f266b.png) and when I tap on the feed item to reorder, I can’t reorder. Instead, I’m given a new, different delivery window: ![Screenshot_20210727-130240](https://global.discourse-cdn.com/monzo/original/3X/5/0/506cd923d67f2c5b963732f32d4fb34a0b16b014.png) So there’s some elastic-band type timeframe involved with sending cards out at the mo. Monzo knew I hadn’t activated it by the initial delivery date, so it may be automatic that Monzo then extend by a week to cover any postal delays? I certainly can’t reorder another card yet anyway - only activate at this stage (when the card arrives) It’s not urgent, yet, so I’ll wait this one out. --- _[View the full topic](https://community.monzo.com/t/im-stuck-ive-just-joined-card-hasnt-arrived-and-card-re-order-button-doesnt-work/120649)._